Product Designer – Customer-Facing Products

Responsibilities

• You’ll design the full Hippo Plus experience – from the sales funnel that converts first‑time visitors into policyholders, to the back‑office tools the team uses to manage policies, payments, and customer support.
• You’ll partner with PMs and engineers from discovery onward – defining problems, exploring solutions, shipping features that move real product metrics (conversion, activation, retention).
• You’ll run user interviews, shadow sessions, and lightweight feedback loops with customers and internal teams.
• You’ll sketch, wireframe, and prototype at the right fidelity for the question you’re trying to answer (we use Figma and LLMs daily).
• You’ll facilitate the messy conversations that get product, design and engineering aligned.
• You’ll share your work openly: process, half‑formed ideas, and mistakes included, and you’ll show up to design crits with opinions and leave with better work.

Requirements

• Have 3+ years shipping production work, with a portfolio that shows your process, your data and your impact.
• Know Figma well: components, variables, auto‑layout, prototyping – the works.
• Are comfortable designing across the full product surface: consumer flows, transactional emails, back‑office tools, dashboards.
• Use LLMs as part of your design toolkit (Claude sits next to Figma here – research synth, draft thinking, prototyping, writing).
• Can run solo on a project with Staff Designer support when you need it.
• Take initiative – spot a broken meeting, suggest a fix; get a vague brief, push back; see a better way, bring it up.
• Are fluent in English and available in the afternoons 2‑3 days a week (occasional evening calls for US time zones).
• Show up: camera on during calls, team events when they happen, and the occasional dumb meme in Slack. We’re remote but not Slack‑only.
• Dogs and cats very welcome – we’re unapologetically a pet‑friendly team (proof).
• Have a clear design process you can talk through – you can defend ideas without getting precious about them, and you give and take feedback honestly (we do weekly design crits).

You’ll get extra points for

• Experience designing consumer‑facing insurance or fintech products.
• Experience designing AI‑powered features: chatbots, agent assistance, AI‑driven workflows, LLM‑in‑the‑loop interfaces.
• Some context on US home insurance, claims, or insurance operations – or genuine curiosity to learn it.
• Experience working with US stakeholders and the time‑zone juggling that comes with it.
• Tools & Technologies
• Figma
• Claude
• Slack
• Design crits
• Remote collaboration tools
• Prototyping tools
• Feedback loops
• User research tools
• Design systems
• Project management tools
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