- Lead and independently manage customer implementations from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout
- Serve as the primary point of contact for customers
- Guide scheduling, staffing, and operating room assignment processes using knowledge of surgical case management and perioperative workflows
- Communicate technical requirements and data/setup needs to customer IT and process teams
- Build data pipelines, establish system interfaces, and customize workflows
- Document implementation requirements and changes
- Resolve challenges, manage project progress, and establish post-implementation performance measurement
- Monitor customer readiness for go-lives and proactively resolve risks, blockers, or misalignments
- Establish success metrics, track KPIs, recommend workflow enhancements, and provide product feedback
- Drive adoption by building relationships with practice leadership and staff and developing super users within customer organizations
Requirements
- Bachelor's degree in health sciences, engineering, business administration or related field or equivalent years of related experience
- 3-5 years of customer-facing work experience in healthcare implementation
- Track record of applying strong quantitative and analytical skills in prior roles
- Experience with general software implementation processes
- Foundational knowledge of JavaScript, HTML, and/or CSS
- Understanding of healthcare IT systems and data
- Experience with project management and facilitating change management
- Exceptional communication, organizational and stakeholder management skills
- Experience working with cross-functional teams (engineering, product, marketing)
- Strong problem-solving skills and a proactive approach to overcoming challenges
- Willingness and ability to travel up to 35-50% nationwide
- Candidates must be legally authorized to work in the United States
- Visa sponsorship is not available for this position
Core Competencies
Demonstrates expertise in customer implementation management within healthcare, focusing on data acquisition, solution design, and project management. Proficient in building relationships with stakeholders and driving adoption through effective communication and problem-solving.
Highest-signal resume keywords
- Customer Implementation Management
- Healthcare IT Systems Knowledge
- Project Management Experience
- Quantitative and Analytical Skills
- Cross-Functional Team Collaboration
ATS Optimization Keywords
Hard Skills
- JavaScript
- HTML
- CSS
- Data Pipeline Development
- Solution Design
- Performance Measurement
- Workflow Customization
- Implementation Documentation
- KPI Tracking
- Change Management
Soft Skills
- Exceptional Communication
- Organizational Skills
- Stakeholder Management
- Problem-Solving Skills
- Proactive Approach
Industry Keywords
- Healthcare Implementation
- Surgical Case Management
- Perioperative Workflows
- Customer Readiness
- Go-Live Monitoring
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Product Implementation Manager, iQueue for Surgical Clinics Arbeitgeber: Jobtailor
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