Product Manager – Cards

• Own the end-to-end product vision and roadmap for the Cards portfolio aligned to company KPIs and customer needs.
• Define, prioritise, and ship features that improve activation rates, usage and engagement, and retention across the cards journey.
• Partner with Risk, Compliance, and Legal teams to ensure products meet card scheme rules (Visa/Mastercard), PCI-DSS, and relevant financial regulation (e.g. PSD2) from design through to launch.
• Collaborate with Engineering, Design, and Data teams to translate customer problems into shipped, measurable product improvements.
• Build and maintain strong relationships with third-party partners, e.g. card issuers/processors and card schemes.
• Own the customer experience for card servicing, including freezing/unfreezing cards, replacement, PIN management, and in-app card controls.
• Collaborate with UX/UI designers on card servicing experiences.
• Communicate roadmap, trade-offs, and progress clearly to stakeholders and leadership, including regular reporting on delivery status and product KPIs.
• Monitor the competitive landscape of challenger banks, neobanks, and card issuers globally.
• Ensure on-time and quality delivery of assigned projects.
• Conduct team appraisals, identify training needs, motivate and performance-manage the team in collaboration with the Team Lead.
• Implement mechanisms to monitor, manage, and report progress on team delivery activities.
• Develop and maintain a prioritised product backlog.
• Act as an internal and external product ambassador and point of reference for product-related queries.

Requirements

• 5+ years of product management experience, ideally within a digital bank, fintech, card issuer, or payments company.
• Bachelor's degree in Business, Computer Science, Finance, Economics, or a related field; equivalent practical experience will also be considered
• MBA or relevant postgraduate qualification is a plus, not a requirement
• Formal certification in product management (e.g. CSPO) is beneficial but not essential
• Direct experience owning a card product (debit, credit, or prepaid) end-to-end, including working with card processors/issuers and scheme relationships (Visa/Mastercard).
• Track record of shipping customer-facing features in a fast-paced, agile environment, with clear evidence of measurable impact (conversion, activation, NPS, revenue).
• Experience operating within a regulated environment, working alongside Risk, Compliance, and Legal teams on product decisions.
• Experience working in a scale-up or high-growth fintech environment, comfortable with ambiguity and rapid iteration.
• A background in software development would be considered an asset.
• Strong product sense: ability to translate customer pain points and business goals into a clear, prioritised roadmap.
• Analytical and metrics-driven: comfortable interpreting data, and using it to make and defend product decisions.
• Deep understanding of card payment rails, authorisation flows, settlement, and the wider card issuing ecosystem.
• Excellent stakeholder management and communication skills; able to influence engineering, design, risk, and leadership alike.
• Strong commercial acumen understanding of interchange, unit economics, and how card products drive revenue and cost.
• User-centered mindset, with experience running user research, usability testing, or working closely with design teams.
• Comfortable operating autonomously, owning outcomes rather than outputs, in a culture that values speed and iteration over process.
• Knowledge of fraud prevention, dispute management, and chargeback processes is a strong advantage.
• Familiarity with agile methodologies (Scrum/Kanban) and tools such as Jira, Linear, or similar.

Core Competencies

Demonstrates expertise in product management for card products, with a strong focus on customer experience, regulatory compliance, and measurable impact on key performance indicators. Proficient in collaborating with cross-functional teams to deliver innovative solutions in a fast-paced fintech environment.

Highest-signal resume keywords

• Product Management Experience
• Card Product Ownership
• Regulatory Compliance Knowledge
• Agile Methodologies Familiarity
• Stakeholder Management Skills

Hard Skills

• Product Roadmap Development
• Data Analysis
• User Research
• Feature Prioritization
• Card Payment Rails Understanding
• Metrics-Driven Decision Making
• Commercial Acumen
• Fraud Prevention Knowledge
• Usability Testing
• Customer Engagement Strategies

Soft Skills

• Excellent Communication
• Strong Leadership
• Relationship Building
• Motivational Skills
• Autonomous Work Style

Certifications & Qualifications

• CSPO Certification
• MBA or Relevant Postgraduate Qualification

Industry Keywords

• Fintech
• Digital Banking
• Card Issuer
• Payments Industry
• PCI-DSS
• Visa
• Mastercard
• PSD2
• Challenger Banks
• Neobanks

Tools & Technologies

• Jira
• Linear
• Agile Methodologies
• User Experience Design Tools
• Data Analytics Tools