Product Manager, CCE

• Provide technical customer support
• Conduct regular coordination and provide technical support for key customers
• Coordinate and process customer inquiries
• Serve as the first point of contact for customer requests and complaints
• Maintain customer-specific action-tracking lists
• Coordinate regularly with the operational Customer Service team
• Prepare customer-specific after-sales offers
• Proactively sell product upgrades and spare-parts packages
• Coordinate discontinued parts internally and externally, including last orders
• Regularly analyze products against the competition
• Provide sales materials for quotations and customer presentations
• Develop product requirements, including feasibility studies and the preparation of specifications
• Define and manage recommended spare-parts lists, spare-parts concepts, and maintenance concepts
• Evaluate customer feedback and propose product improvements
• Develop aviation regulatory user and training concepts
• Prepare the basis for product costing
• Create newsletters and customer surveys
• Visit customers, trade fairs, and congresses
• Maintain proactive communication with customers and partners
• Provide sales support for quotations covering complete equipment packages and public tenders
• Support customer workshops
• Prepare analyses and reports

Requirements

• Technical training and a solid understanding of business administration
• Experience in customer service and product management
• Independent, goal-oriented working style
• Customer-focused, team-oriented, and open personality
• Business-fluent in German and English
• Industry-specific product knowledge in aviation is desirable
• Experience in aviation technology is an advantage

Core Competencies

Demonstrates strong technical customer support capabilities, with a focus on customer inquiries, product management, and aviation industry knowledge. Proficient in developing product requirements and maintaining proactive communication with customers and partners.

Highest-signal resume keywords

• Technical Customer Support
• Product Management
• Aviation Regulatory Knowledge
• Business Administration Understanding
• Bilingual in German and English

Hard Skills

• Customer Inquiry Coordination
• Product Requirement Development
• Action-Tracking List Maintenance
• Sales Support for Quotations
• Product Costing Preparation
• Feasibility Studies
• Spare-Parts Management
• Customer Feedback Evaluation
• Competitive Product Analysis
• Customer Workshop Support

Soft Skills

• Customer-Focused
• Team-Oriented
• Goal-Oriented
• Open Personality
• Proactive Communication

Industry Keywords

• Aviation Industry Knowledge
• Aviation Technology Experience

Tools & Technologies

• Sales Materials Preparation
• Customer Surveys
• Newsletters Creation