- Understand the entire customer journey and design thoughtful onboarding experiences for different roles and stages
- Productize onboarding learnings from the Customer Success team
- Spearhead the product-led growth motion in partnership with Customer Success
- Own transactional email as an extension of the product experience
- Define and track adoption and growth metrics
- Analyze whether onboarding helps customers realize value sooner
- Define Product Qualified Leads and work with Revenue Operations on routing them
- Own feature changes that make onboarding easier and drive adoption
- Create frameworks and consult with other product teams on adoption
- Conduct customer research and develop product strategy
- Partner with engineers, data, Customer Success, and Revenue Operations teams
- Act as pace-setter for the product area and manage project scope and prioritization
Requirements
- Experience owning onboarding, expansion, or growth for a B2B SaaS product
- Strong product taste and a growth-oriented product perspective
- Growth strategy experience rooted in principled thinking, research, and data
- Evidence of driving long-term growth results
- Curiosity about end users and their jobs
- Excellent written communication skills
- Experience developing product metrics deeply connected to customer value
- Exceptional relationships with customer success teams
- Ability to coach and motivate high-agency engineers and drive urgency
Core Competencies
Demonstrates expertise in designing onboarding experiences and driving product-led growth for B2B SaaS products, with a strong focus on customer value and growth metrics. Capable of collaborating with cross-functional teams to enhance product adoption and develop effective growth strategies.
Highest-signal resume keywords
- Onboarding Experience Ownership
- Growth Strategy Development
- Product Metrics Analysis
- Customer Research Conducting
- Cross-Functional Collaboration
ATS Optimization Keywords
Hard Skills
- B2B SaaS Product Management
- Growth Metrics Definition
- Product Strategy Development
- Customer Journey Analysis
- Product Qualified Leads Definition
Soft Skills
- Excellent Written Communication
- Curiosity About End Users
- Coaching and Motivating Engineers
Industry Keywords
- Customer Success
- Product-led Growth
- Transactional Email Management
- Adoption Frameworks
- Revenue Operations
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Product Manager – Onboarding and Growth Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
