Program Lead – Enterprise Transformation

• Set the internal operating rhythm, lead weekly full-team syncs and recurring senior-leadership huddles
• Own the program's voice with the client and internal leadership through executive readouts, written updates, and progress tracking
• Serve as primary contact for the client's program leadership on program-level matters
• Adapt the engagement model as the partner organization evolves
• Intervene with the client when requests are unreasonable and protect the team
• Partner with Legal, Finance, and leadership to negotiate and close contract renewals
• Maintain fluency in contract mechanics, redlines, rate structures, and budget tracking
• Track program KPIs and course-correct when forecasts drift off track
• Partner with recruiting on hiring strategy, screening criteria, and final hiring decisions
• Resolve client leadership performance concerns about team members
• Own and update onboarding curriculum; monitor team capacity and workload
• Maintain program artifacts, reusable playbooks, tools, documentation, and processes

Requirements

• Background in program/client delivery management, ideally within a staff-augmentation, matrix organization, consulting, or professional-services model
• Comfort owning a portfolio of engagements without running any single one directly
• Demonstrated executive stakeholder management with senior client-side executives (VP/Director+) and internal C-suite leadership
• Strong, tone-adaptive communication
• Informal leadership using trust and communication rather than positional authority
• Experience creating and maintaining trackers, onboarding curricula, and playbooks
• Ability to synthesize cross-functional information into clear, AI-augmented systems
• Ability to negotiate and close SOWs, plan and account for headcount, manage KPI-based fee adjustments and delivery-model splits, and track budget burn
• Ownership of program KPIs and proactive course-correction experience
• High tolerance for ambiguity
• Nice to have: experience scaling a distributed team
• Nice to have: identifying expansion opportunities across an account portfolio
• Nice to have: familiarity with generative AI tools in a creative or marketing context
• Nice to have: background in agency operations, martech, or enterprise software adoption programs
• Nice to have: experience partnering with a recruiting or talent team on a live hiring pipeline

Core Competencies

Demonstrates expertise in program and client delivery management, with a strong focus on executive stakeholder management and effective communication. Proficient in negotiating contracts, managing KPIs, and adapting engagement models to meet evolving client needs.

Highest-signal resume keywords

• Program Delivery Management
• Executive Stakeholder Management
• Contract Negotiation
• KPI Tracking and Course-Correction
• Onboarding Curriculum Development

Hard Skills

• Program Management
• KPI Tracking
• Contract Mechanics
• Budget Tracking
• SOW Negotiation
• Onboarding Curriculum Creation
• Playbook Maintenance
• Cross-Functional Synthesis
• AI-Augmented Systems
• Performance Management

Soft Skills

• Tone-Adaptive Communication
• Informal Leadership
• Trust Building
• Conflict Resolution
• High Tolerance for Ambiguity

Industry Keywords

• Staff-Augmentation
• Matrix Organization
• Consulting
• Professional Services
• Agency Operations
• Martech
• Enterprise Software Adoption

Tools & Technologies

• Generative AI Tools
• Tracking Systems
• Documentation Tools
• Collaboration Platforms