Program Manager

• Serve as deputy to the Senior Program Manager across contract operations, client delivery, staffing, financial performance, and strategic priorities
• Lead program activities and represent program leadership with clients, internal stakeholders, and delivery teams
• Supervise and manage employees across job families, disciplines, titles, experience levels, and seniority levels
• Set performance expectations, provide feedback and coaching, support professional development, and hold employees accountable
• Lead the Performance 365 process, including goal setting, performance discussions, career development, recognition, documentation, and reviews
• Address performance concerns, conduct difficult conversations, document issues, and partner with leadership and HR
• Plan, coordinate, and oversee multiple concurrent projects and workstreams
• Establish operating rhythms, governance, schedules, action tracking, decision logs, and performance reporting
• Monitor cost, schedule, scope, staffing, utilization, and performance; identify issues and recommend corrective actions
• Support forecasting, budget monitoring, labor planning, variance analysis, and monthly reporting
• Lead workforce planning, recruiting, interviewing, onboarding, resource allocation, and performance oversight
• Build relationships with VA stakeholders, program leadership, technical teams, partners, and LMI leadership
• Translate client priorities into requirements, work plans, deliverables, and resource needs
• Lead Agile delivery using Scrum, Kanban, or hybrid approaches, including backlog and dependency management
• Use Jira, Azure DevOps, SharePoint, dashboards, and related tools to track delivery performance
• Coordinate multidisciplinary teams including developers, analysts, data scientists, evaluators, technical leads, and subject matter experts
• Partner with technical teams delivering Microsoft Power Platform, SharePoint, analytics, data, workflow automation, and program evaluation solutions
• Identify and resolve operational, technical, staffing, client, and delivery risks
• Develop executive briefings, program reviews, status reports, dashboards, recommendations, and decision materials
• Facilitate leadership meetings, drive decisions, assign accountability, and ensure follow-through
• Ensure deliverables meet contractual, VA, federal, security, privacy, and LMI requirements
• Improve program operations, delivery processes, team effectiveness, and client outcomes
• Support account strategy, business development, capture, proposals, solution development, and organic growth
• Connect client needs with LMI capabilities to develop integrated solutions for the VA account
• Mentor project managers and team leads

Requirements

• Bachelor’s degree in business, management, public administration, health administration, information systems, technology, public health, or a related field
• 7+ years of experience in program management, project management, operations, consulting, technology delivery, federal contracting, or a related discipline
• Experience serving as a deputy program manager, senior project manager, program operations lead, or comparable leader
• Demonstrated people-management experience supervising employees across multiple roles, disciplines, or seniority levels
• Experience setting performance expectations, coaching employees, supporting career development, recognizing performance, and addressing performance or conduct issues
• Ability and willingness to have direct, constructive, and difficult conversations regarding accountability, performance, behavior, or delivery
• Experience managing formal performance-management processes
• Ability to lead effectively in a matrixed environment and create accountability across teams and stakeholders
• Ability to manage multiple workstreams, priorities, schedules, risks, and stakeholders
• Experience in Agile delivery environments, including Scrum, Kanban, or hybrid approaches
• Experience with Jira, Azure DevOps, or similar delivery-management tools
• Familiarity with Microsoft Power Platform, SharePoint development or modernization, program evaluation, performance measurement, analytics, or data-informed decision support
• Strong operational, organizational, and problem-solving skills
• Ability to work independently, exercise sound judgment, and lead with minimal direction
• Strong client-facing communication and relationship-management skills
• Excellent written and verbal communication, including executive-level briefings and recommendations
• Ability to work across technical and non-technical teams
• Experience in business development, capture, proposal development, client growth, or account strategy
• Ability to obtain and maintain a Public Trust clearance
• Prior experience supporting the U.S. Department of Veterans Affairs, VHA, or VA central-office programs is desired
• Experience in suicide prevention, mental health, behavioral health, healthcare, public health, or Veteran services is desired
• Experience managing multidisciplinary technical and analytical teams is desired
• Federal contract operations experience is desired
• PMP, CSM, PMI-ACP, SAFe, Microsoft, or related certifications are desired

Core Competencies

Demonstrates expertise in program management, including Agile delivery methodologies, performance management, and client relationship management. Proficient in utilizing tools like Jira and Azure DevOps to oversee project execution and ensure compliance with federal and contractual requirements.

Highest-signal resume keywords

• Program Management
• Agile Delivery
• Performance Management
• Client Relationship Management
• Jira and Azure DevOps

ATS Optimization Keywords

Hard Skills

• Program Management
• Agile Delivery
• Performance Management
• Budget Monitoring
• Workforce Planning
• Data Analysis
• Project Coordination
• Risk Management
• Client Needs Assessment
• Multidisciplinary Team Management

Soft Skills

• Leadership
• Coaching
• Communication
• Problem-Solving
• Relationship Management

Certifications & Qualifications

• PMP
• CSM
• PMI-ACP
• SAFe

Industry Keywords

• Federal Contracting
• Veterans Affairs
• Public Health
• Healthcare
• Behavioral Health

Tools & Technologies

• Jira
• Azure DevOps
• Microsoft Power Platform
• SharePoint
• Dashboards