Program Manager – Learning and Development

Responsibilities

• Coordinate with client and other third-party providers to develop, implement and maintain learning programs and systems for safety and technical training programs.
• Manage day-to-day training and development or performance problems to resolution.
• Analyze performance data and present information to the client.
• Identify action plans which will inherently result in increased value to both the Client and Jones Lang La Salle.
• Work with the client, account team and other third-party providers to collect and interpret data trends/patterns and develop predictive analyses based on historical data and informed assumptions to drive the business.
• Provide support to the Learning & Development Senior Manager with monthly and quarterly KPI scoring data for each portfolio.
• Manage Training Assignments in JLL and client Learning Management Systems (LMS) and assign onboarding tasks, new hire and annual Safety Courses, job‑specific training and other on‑going training requirements.
• Oversee LMS processes and procedures while monitoring and auditing training compliance.
• Coordinate reporting and communication to field managers to ensure 100% compliance of safety training.

Requirements

• 1-3 years of Training and Development, learning systems management, or technical instructional design experience.
• 1-3 years of program management or leadership experience.
• Successful management of learning programs to achieve alignment on objectives, measurements of effectiveness and execution.
• Proven experience in designing and developing adult learning programs using various instructional design models (e. g., ADDIE, SAM, etc.), including e Learning, ILT, and blended learning solutions.
• Analytical Skills: Ability to analyze business needs, assess learning gaps, and design solutions that drive organizational performance.
• Bachelor’s degree, in human development, organizational management or development, institutional design, Occupational Education or related field.
• Demonstrated ability to influence people around programs and business initiatives.
• Highly organized with strong analytical skills.
• Strong interpersonal skills with an ability to interact with executive level external and internal clients.
• Organizational skills with the ability to identify and manage priorities.
• Excellent written and verbal communication skills.
• Ability to multi-task and work both in a team and independently.
• Strong LMS administration experience. Corner Stone On Demand proficiency preferred.
• E-learning and video software proficiency. Articulate Storyline or Adobe Captivate preferred.
• Facilitation experience preferred.
• Core Competencies

Demonstrates expertise in managing and developing learning programs, utilizing various instructional design models, and analyzing performance data to drive organizational effectiveness.

Proficient in LMS administration and e-learning development, with strong communication and interpersonal skills to engage with clients and stakeholders.

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