- Manage platform operations and own reporting and tracking for customer-related bugs, feature requests, outages, and issue resolution
- Respond to customer and internal stakeholder platform issues according to customer SLAs and internal process documentation
- Support implementation processes by structuring data in the Euclid Platform
- Own Smartsheet administration and provide Smartsheet support for internal team members and external stakeholders
- Support overall services delivery initiatives
- Support creation and maintenance of SOPs, training materials, and customer-facing documentation
- Report trends and areas of concern to the Customer Experience Team Lead
- Contribute to program initiatives and support customer projects and workstreams by collaborating with Customer Experience Project Managers
Requirements
- 3+ years experience in a software support or data structuring role
- Understanding of the renewable energy project lifecycle or demonstrated interest in learning
- Experience with tools like Smartsheet, HubSpot, and cloud-based project documentation platforms
- Detail-oriented with strong communication skills and a collaborative, problem-solving mindset
- Bachelor's degree in business management, product management, or a related technical field preferred
Core Competencies
Demonstrates expertise in managing platform operations, reporting, and issue resolution while supporting customer projects and maintaining documentation. Proficient in data structuring and administration of tools like Smartsheet to enhance service delivery and collaboration.
Highest-signal resume keywords
- Platform Operations Management
- Smartsheet Administration
- Data Structuring
- Customer Support Experience
- Renewable Energy Project Lifecycle Understanding
Hard Skills
- Data Structuring
- Platform Operations Management
- Issue Resolution
- Reporting and Tracking
- SOP Creation and Maintenance
Soft Skills
- Detail-Oriented
- Strong Communication Skills
- Collaborative Mindset
- Problem-Solving
Industry Keywords
- Renewable Energy Project Lifecycle
- Customer Experience
- Service Delivery Initiatives
Tools & Technologies
- Smartsheet
- HubSpot
- Cloud-Based Project Documentation Platforms
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Project Analyst, Customer Experience – Implementation Arbeitgeber: Jobtailor
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