Project Manager – Software, Systems

Responsibilities

• Lead or co‑lead end‑to‑end project management of ezy Vet migrations for new and existing AOSN network practices, from scoping through post‑go‑live stabilization.
• Develop and maintain detailed migration project plans, timelines, and task trackers; proactively identify risks and dependencies.
• Coordinate data mapping and migration of legacy practice data (patient records, invoicing history, inventory, etc.) into ezy Vet.
• Partner with practice leadership and support staff to align workflows and configure ezy Vet to meet site‑specific operational needs, while also aligning the system to meet enterprise standards.
• Facilitate pre‑migration testing and auditing to ensure launch readiness.
• Provide on‑site or remote go‑live support and coordinate hypercare coverage in the days following each launch.
• Document lessons learned and continuously refine the migration playbook to improve speed and quality across future rollouts.
• Serve as a primary point of contact for ezy Vet questions, issues, and enhancement requests across the AOSN network.
• Troubleshoot system configuration issues, workflow gaps, and user errors; elevate bugs to ezy Vet support when appropriate.
• Administer and maintain ezy Vet system settings, user accounts, permission levels, and configuration updates.
• Develop and deliver ezy Vet training materials, quick‑reference guides, and knowledge base articles for network staff.
• Monitor platform release notes and communicate relevant updates, new features, and deprecations to stakeholders.
• Track and report on system adoption, usage metrics, and open support issues across practices.
• Support the configuration, testing, and ongoing maintenance of integrations between ezy Vet and associated platforms.
• Coordinate with integration vendors, ezy Vet support, and internal technical resources to resolve data sync issues and connectivity errors.
• Participate in scoping and requirements gathering for new integration projects; document integration specifications and workflows.
• Validate integration performance post‑launch and monitor for data discrepancies or failures.
• Provide second‑line support to resolve incoming helpdesk tickets related to ezy Vet and associated systems.
• Maintain accurate ticket documentation, status updates, and resolution notes within the helpdesk platform.
• Identify recurring issues and escalation patterns to leadership to inform systemic fixes or training needs.
• Contribute to other technology and operational projects as assigned by leadership.
• Collaborate cross‑functionally with operations, finance, and clinical teams to ensure project alignment with network priorities.
• Maintain clear and consistent communication with stakeholders throughout all project phases.

Requirements

• 3+ years of project management experience, with a demonstrated track record of managing software implementations or system migrations.
• Hands‑on experience with ezy Vet or comparable veterinary/healthcare practice management systems.
• Strong understanding of practice workflows in a veterinary, healthcare, or multi‑site services environment.
• Proficiency with project management tools (e. g., Monday. com, Asana, Jira, Smartsheet, or similar).
• Excellent organizational, communication, and stakeholder management skills.
• Ability to manage multiple concurrent projects and priorities in a fast‑paced environment.
• Comfortable working directly with end users at all levels, including non‑technical staff.
• Direct ezy Vet implementation or administration experience strongly preferred.
• Experience supporting software integrations or working alongside technical/API integration teams.
• Familiarity with helpdesk ticketing platforms (e. g., Zendesk, Freshdesk, Jira Service Management).
• PMP, CAPM, or equivalent project management certification a plus.
• Background in veterinary practice operations or multi‑site healthcare/services networks.
• Core Competencies

Demonstrates expertise in project management for software implementations, particularly with ezy Vet, while effectively coordinating cross‑functional teams and managing stakeholder communications.

Proficient in developing project plans, managing integrations, and providing training and support to ensure successful system migrations.

Certifications & Qualifications

• PMP
• CAPM
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