- Serve as the primary point of contact and guide for UX Researchers navigating vendor and procurement processes
- Own UX Research vendor engagements from intake through SOW creation and execution, PO issuance, and invoicing
- Manage a portfolio of active engagements and ensure each case continues progressing toward completion
- Coordinate across researchers, contract associates, vendors, approvers, and leadership
- Proactively follow up with stakeholders and create urgency when actions or approvals are outstanding
- Identify blockers quickly, recommend solutions, escalation appropriately, and drive issues through resolution
- Provide proactive written updates to managers and stakeholders covering progress, risks, dependencies, and blockers
- Anticipate stakeholder needs and potential issues before they delay an engagement
- Maintain accurate KPI and SLA tracking and ensure strong data integrity
- Maintain vendor resources, process documentation, team wikis, and toolkits
- Identify recurring friction within the intake to contract process and recommend process improvements
- Manage projects associated with implementing process improvements
- Provide guidance regarding compliance policies associated with vendor engagements
Requirements
- Bachelor’s degree
- 4 or more years of experience in project coordination, project management, program management, procurement, vendor management, or operations
- Demonstrated experience independently owning workstreams from beginning through completion
- Proven ability to manage multiple concurrent projects or cases across cross functional teams and external partners
- Strong ability to maintain momentum across a high volume portfolio with minimal day to day supervision
- Experience proactively communicating status, risks, and blockers through regular written updates
- Demonstrated experience using AI tools to increase productivity, efficiency, and overall throughput
- Strong written and verbal communication skills with the ability to adapt communication for peers, cross functional stakeholders, and senior leadership
- Ability to exercise sound judgment and make decisions in ambiguous situations
- Excellent organization, attention to detail, prioritization, and follow through
- English (Required)
- Must not require sponsorship to work in the US
Core Competencies
Demonstrates expertise in project coordination and vendor management, with a strong focus on maintaining momentum across multiple projects while ensuring compliance with procurement processes. Proficient in proactive communication and problem-solving to drive projects to completion.
Highest-signal resume keywords
- Project Coordination
- Vendor Management
- Process Improvement
- Stakeholder Communication
- KPI Tracking
Hard Skills
- Project Management
- Program Management
- Procurement
- Vendor Engagement
- SOW Creation
- Data Integrity
- AI Tools Utilization
- KPI Tracking
- SLA Tracking
- Process Documentation
Soft Skills
- Strong Communication Skills
- Attention to Detail
- Organizational Skills
- Problem-Solving
- Judgment in Ambiguous Situations
Industry Keywords
- Stakeholder Management
- Cross-Functional Teams
- Engagement Management
- Risk Management
- Operational Efficiency
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Project Manager – UX Research Vendor Operations Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
