Regional Account Manager – Long-Term Care

Responsibilities

• Managing key Regional and National Long Term Care (LTC) accounts in the assigned area.
• Building key regional and national LTC accounts (Regional LTC Pharmacy Providers, Regional Skilled Nursing Corporate Offices, Regional & National Associations, LTC accounts within Integrated Health Systems Providers) in an assigned area.
• Developing key customer insights and identifying marketplace needs to maximize access, increase education around PDP diagnosis and treatment, and build a consistent approach to interact with key Long-Term Care (LTC) customers.
• Coordinating resources to build enduring relationships with key LTC customers balancing both the short-term and long-term corporate goals.
• Demonstrating clinically accurate product and disease state knowledge during interactions with internal and external customers.
• Collaborating with sales team, Managed Markets, Market Development Managers, Medical, and internal partners for LTC account strategy formulation.
• Developing and implementing a business plan specific to their LTC geography.
• Identifying key influencers and stakeholders.
• Building relationships that further develop ACADIA as a trusted and valued partner.
• Providing dynamic, high-level in-service presentations to key account stakeholders at the regional/national level.
• Executing and leading pull-through opportunities/projects with cross-functional partners.
• Developing and implementing collaboration plans with internal stakeholders on Institutional and office-based teams.
• Providing guidance to LTC Sales team members on regional LTC accounts.
• Acting as liaison to multiple stakeholders including Sales Leadership, Managed Markets, Marketing, and Medical Affairs to coordinate overall LTC strategy for major national accounts.
• Participating and contributing to Regional calls and meetings as appropriate.
• Assisting the LTC teams in creating strategic business plans for each assigned account, ensuring strong account knowledge that produces results focusing on product and ACADIA team access.
• Establishing work standards that are aligned with ACADIA's corporate culture, vision, and values.
• Adhering to all compliance and promotional guidelines.
• Other duties as assigned.

Requirements

• Requires a Bachelor’s degree in marketing, health care, life science, business administration or an equivalent combination of relevant education and experience may be considered.
• A minimum of 7 years of progressively responsible sales, account management and/or marketing experience in the pharmaceutical or biotech industry required, CNS experience strongly preferred.
• A minimum of 3 years’ experience working in a Long Term Care environment/channel and working in a field based position required.
• Experience interacting and developing relationships with KOL’s, Centers of Excellence (COE), or complex integrated health systems is strongly preferred.
• Experience with Fellowship and advocacy programs strongly desired.
• Requires excellent matrix management skills both internally and externally with the client base.
• Must be in good standing with the FDA.
• ATS Optimization Keywords
• Hard Skills
• account management
• sales strategy
• business planning
• customer insights
• disease state knowledge
• in-service presentations
• matrix management
• Long Term Care (LTC) experience
• pharmaceutical industry experience
• biotech industry experience
• Soft Skills
• relationship building
• collaboration
• communication
• leadership
• strategic thinking
• problem-solving
• influencing
• team guidance
• adaptability
• customer focus

Certifications & Qualifications

• Bachelor’s degree
• FDA compliance
• Industry Keywords
• Long Term Care (LTC)
• CNS experience
• KOLs
• Centers of Excellence (COE)
• integrated health systems
• advocacy programs
• Managed Markets
• Marketing
• Medical Affairs
• compliance guidelines
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