Regional Patient Recruitment Lead – Clinical Research

Responsibilities

• Create and execute strategic recruitment plans in partnership with the corporate patient recruitment team for all assigned studies and locations
• Achieve study enrollment goals and assigned revenue targets
• Guide teams in implementing multi-channel recruitment strategies, including community partnerships, physician referrals, and patient databases
• Ensure an exceptional patient experience from initial contact through screening and enrollment
• Develop relationships with community organizations, patient advocacy groups, and healthcare providers to build sustainable referral networks
• Oversee diversity and inclusion initiatives to ensure representative patient populations in clinical trials
• Monitor leading and lagging performance indicators at the individual and team level and take targeted action to address or prevent underperformance
• Build and maintain a culture of accountability, collaboration, and results
• Prioritize studies and execute patient routing to optimize revenue while meeting enrollment commitments across all studies
• Lead and manage (direct or dotted-line) patient recruiting call center managers, quality and training managers, strategists, and remarketers to achieve key performance indicators
• Manage prescreen programs, ensuring appropriate prioritization, routing, and strategy to support revenue goals, enrollment timelines, and database growth
• Identify and implement coaching, training, and development initiatives for managers and individual contributors
• Identify process and system improvement opportunities and partner with corporate and site support teams to drive enhancements
• Participate in sponsor relations and communications as needed
• Manage and maintain site-level vendor relationships, including sponsor-funded central recruitment campaigns
• Ensure accurate and timely documentation within CRM and CTMS systems
• Ensure patient enrollment teams adhere to all legal, ethical, and professional conduct standards
• Perform additional duties as assigned by management

Requirements

• Proven success leading high-performing teams that meet or exceed enrollment and revenue goals
• 3+ years managing a patient enrollment team of 5+ representatives
• Call center leadership supporting multi-therapeutic studies preferred
• 2–3 additional years as a patient enrollment representative preferred
• Bachelor's degree required; business degree preferred
• Healthcare sales and call center management training preferred
• Strong knowledge of clinical trial enrollment processes, protocols, and regulations
• Proven leadership of geographically dispersed teams
• Highly data-driven, with the ability to identify trends and take fast, measurable action
• Ability to build a culture of accountability, performance, and results
• Advanced coaching skills, including emotional intelligence and persona-based messaging to improve conversion
• Experience managing and improving KPIs at both individual and team levels
• Ability to create and execute study-specific recruiting strategies
• Expertise in delivering an exceptional, inclusive patient experience
• Proficiency with call center systems, phone platforms, and CRMs
• Strong cross-functional collaboration and communication skills
• Adaptable, solutions-oriented, and effective in dynamic environments
• Relevant therapeutic area experience is a plus
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