- Oversee and support Service Managers and technicians’ day‑to‑day activities within an assigned region
- Develop and implement operating procedures and guidelines for customer repair orders, installations, and preventive maintenance visits
- Ensure work is completed professionally and timely while maintaining solid profit margins
- Provide direction and guidance to Service Managers and technicians for operational excellence
- Monitor training processes and enforce company policies and procedures
- Set goals and objectives for Service Managers and technicians to meet current and future service needs
- Maintain service billing efficiency at or above 75%
- Measure and increase technician utilization to at or above 85%
- Address service and warranty issues in a timely manner
- Analyze and ensure profitability of planned maintenance programs
- Ensure training targets are achieved and maintained
- Escalate issues with key customers and work with customer groups to meet service needs
Requirements
- Bachelor’s degree in Logistics, Business Administration, or related required or equivalent years of experience required
- Equivalent years of experience is defined as one year of professional experience for each year of college requested
- 4+ years of progressive experience in field service or operations
- Preferably prior experience with material handling or similar equipment
- Excellent communication, planning, negotiating, troubleshooting, organizational, and interpersonal skills
- Experience leading and managing teams while demonstrating a flexible and adaptable work style
- Sophisticated interpersonal and people management skills, including strong written and verbal communication skills
- Ability to solve problems independently and in teams
- Proficiency in Microsoft Office, with strong PowerPoint and Excel skills preferred
- Expected to travel approximately 50%-75%
Core Competencies
Demonstrates expertise in overseeing service operations, developing and implementing procedures, and ensuring profitability while maintaining high service standards. Strong leadership and communication skills are essential for managing teams and addressing customer needs effectively.
Highest-signal resume keywords
- Bachelor's Degree in Logistics
- 4+ Years of Experience in Field Service
- Team Leadership and Management
- Proficiency in Microsoft Office
- Experience with Material Handling Equipment
ATS Optimization Keywords
Hard Skills
- Operational Excellence
- Service Billing Efficiency
- Preventive Maintenance
- Profitability Analysis
- Goal Setting and Objectives
Soft Skills
- Excellent Communication Skills
- Organizational Skills
- Negotiating Skills
- Troubleshooting Skills
- Interpersonal Skills
Industry Keywords
- Field Service Operations
- Customer Repair Orders
- Service Managers
- Technician Utilization
- Warranty Issues
Tools & Technologies
- Microsoft PowerPoint
- Microsoft Excel
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Regional Service Manager Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
