Renewals & Expansion Manager – Fixed Contract

Responsibilities

• Own the complete renewal lifecycle for an assigned portfolio of domestic and international customers.
• Engage customers proactively well in advance of contract expiration.
• Forecast renewal outcomes and maintain an accurate renewal pipeline.
• Lead commercial renewal negotiations while protecting recurring revenue and minimizing churn.
• Coordinate cross-functional teams to address customer issues that could impact renewals.
• Identify upsell, cross-sell, and expansion opportunities within existing customer accounts.
• Partner with Customer Success and Sales teams to develop account growth strategies.
• Present additional products, services, and licensing options aligned with customer business needs.
• Drive expansion revenue while maintaining high levels of customer satisfaction.
• Develop strong relationships with customer stakeholders across technical, operational, and executive levels.
• Understand customers' business objectives and align commercial solutions accordingly.
• Serve as the primary commercial point of contact during renewal and expansion discussions.
• Manage commercial escalations, contract negotiations, and pricing discussions.
• Maintain accurate customer and opportunity data within the CRM.
• Forecast monthly, quarterly, and annual renewal and expansion revenue.
• Track and report key metrics, including: Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Annual Recurring Revenue (ARR), Renewal Rate, Churn Rate, Expansion Revenue, and Pipeline Coverage.
• Work closely with: Customer Success, Sales, Product Management, Finance, Legal, and Operations to ensure timely contract execution, smooth customer transitions, and an exceptional customer experience.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, Economics, or a related field, or equivalent practical experience.
• 3–7 years of experience in Renewals, Account Management, Customer Success, Sales, or Revenue Operations within a Saa S or technology company.
• Proven experience managing subscription or recurring revenue renewals.
• Strong commercial negotiation and consultative selling skills.
• Excellent verbal and written communication skills in English.
• Professional proficiency in Hebrew and English (written and spoken).
• Experience working with CRM platforms such as Salesforce, Hub Spot, or similar.
• Strong analytical, forecasting, and organizational skills.
• Ability to work effectively in a fast-paced, global environment across multiple time zones.
• Experience working for an Israeli high‑tech company serving global enterprise customers (Preferred).
• Experience selling enterprise software, cybersecurity, cloud, or technology solutions (Preferred).
• Strong understanding of Saa S metrics including ARR, MRR, NRR, GRR, CAC, and churn (Preferred).
• Experience with contract management, pricing negotiations, and commercial agreements (Preferred).
• Familiarity with international customers across North America, EMEA, and APAC (Preferred).
• Core Competencies

Demonstrates expertise in managing the renewal lifecycle and driving expansion revenue while ensuring high customer satisfaction.

Proficient in commercial negotiations, CRM management, and understanding Saa S metrics to align solutions with customer business objectives.

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