Renewals Manager

• Lead end-to-end renewal strategy for a portfolio of mid-market customers




• Develop trusted executive relationships and align commercial conversations with customer priorities and outcomes




• Identify and progress expansion opportunities with Sales and Customer Success




• Own pricing, commercial terms, and contract negotiations




• Create commercial account plans supporting renewals, executive engagement, and future growth




• Identify commercial risks, develop mitigation plans, and coordinate cross-functional teams




• Maintain accurate renewal forecasts and CRM hygiene




• Leverage customer insights, product usage, and commercial metrics to prioritize opportunities and improve portfolio performance




• Contribute to scalable processes, operational excellence, and best practices

Requirements

• 4+ years of experience in Renewals, Account Management, Customer Success, or a related commercial role within a B2B SaaS environment




• Experience managing Enterprise and Strategic customers




• Demonstrated success owning complex commercial renewals and achieving retention and revenue goals




• Ability to build trusted relationships with executive stakeholders and lead commercial conversations




• Experience negotiating SaaS agreements, pricing, and contract terms




• Ability to use customer insights, usage data, and business metrics for commercial strategy and decision-making




• Experience maintaining accurate forecasts and managing opportunities within Salesforce or a similar CRM platform




• Excellent communication, collaboration, and stakeholder management skills




• Ability to influence cross-functional teams




• Ability to manage multiple complex opportunities with strong organization and attention to detail




• Self-motivated, proactive, adaptable, and committed to continuous improvement

Core Competencies

Demonstrates expertise in managing complex commercial renewals and building trusted relationships with executive stakeholders. Proficient in leveraging customer insights and metrics to drive strategic decision-making and operational excellence in a B2B SaaS environment.

Highest-signal resume keywords

• Renewals Management




• Account Management




• Contract Negotiation




• Salesforce CRM




• Customer Success

Hard Skills

• Commercial Strategy




• Pricing Negotiation




• Forecasting




• Data Analysis




• Operational Excellence

Soft Skills

• Communication




• Collaboration




• Stakeholder Management




• Organization




• Attention to Detail

Industry Keywords

• B2B SaaS




• Executive Engagement




• Portfolio Performance




• Cross-Functional Coordination




• Commercial Risks