Resident Regional Director, Commercial Cleaning

Responsibilities

• Responsible for the operations of multiple offices or locations within a client contract.
• Provides leadership, motivation, accountability, and development of all MCS associates and ensures the client account is meeting quality standards as well as financial objectives.
• Responsible for identifying sales opportunities through expansion of client and referral business.
• Ensures client accounts are meeting contractual obligations, company policies and procedures are followed, and inspires a positive work culture.
• Lead the client relationship within the approved budget, while providing the client with the maximum value.
• Identify potential expansion of business, generates proposals and closes new business to achieve the financial and sales goals for the assigned area per right client right terms.
• Collaborate with MCS Business Development to review all RFP’s, pricing and service agreements.
• Maintain database (Salesforce) for prospects and new business.
• Attend networking events and participate in trade associations.
• Develop and maintain client relationships to ensure client satisfaction and retention.
• Ensure daily notes from field are reviewed with operations teams.
• Respond promptly and accurately to customers’ emails throughout the day.
• Oversight of payroll to ensure timely and accurate submission.
• Conduct weekly operations meetings and monthly training sessions.
• Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours.
• Develop and implement sustainable action plans as required.
• Perform monthly P&L review with the operations teams.
• Manage and ensure effective communication between facility locations, Office Management, and all corporate departments.
• Develop and implement onboarding schedule for all new hires and account transition.
• Manage performance of operations teams, including evaluating, coaching, developing and disciplining members as needed.
• Effectively use and understand Master Corp’s scheduling program, Master Mind.
• Review and approve subcontractor invoices to ensure accuracy and set budgets.
• Effectively manage subcontractor agreements to ensure quality and budgets expectations are met.

Requirements

• Bachelor’s Degree in a field related to this position or equivalent combination of education and work experience.
• Five years of progressive management responsibility in a field directly related to this position with successful multi-site leadership responsibilities.
• Proven ability to communicate clearly and professionally with clients, site staff, and Master Corp employees by written and verbal means.
• Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
• Outstanding leadership skills.
• Proficient in Microsoft Office Suite (Word, Excel, etc.).
• Excellent verbal and written communication skills – Bilingual is a plus.
• Work irregular hours including weekends and after hours.

Certifications & Qualifications

• Bachelor’s Degree
• Tools & Technologies
• Salesforce
• Microsoft Office Suite
• Master Corp scheduling program
• Master Mind
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