- Serve as a subject matter expert and point of contact for escalated colleague retirement benefits inquiries
- Provide customer service and resolve retirement benefits issues through investigation and coordination with internal and external partners
- Guide colleagues through retirement benefits enrollment processes and plan changes
- Respond to inquiries via phone, email, and in-person meetings
- Participate in colleague and new hire benefits presentations
- Process retirement benefits transactions accurately and in compliance with legal requirements
- Maintain retirement benefits records and data integrity across systems
- Coordinate with stakeholders and vendors on processing and reconciliation
- Support enrollment activities, communications, system updates, and employee meetings
- Reconcile and process retirement benefits-related invoices
- Support implementation of new retirement benefits programs
- Monitor retirement benefits operations and resolve issues
- Analyze data and recommend retirement process improvements
- Research benefits issues, identify root causes, and develop resolution recommendations
- Contribute to knowledge sharing and document processes, procedures, and best practices
- Identify opportunities for process improvements and program enhancements
- Leverage technology tools to improve efficiency, accuracy, and user experience
Requirements
- Bachelor’s Degree in related field or equivalent work experience
- 2 years in Benefits Administration
- Proficiency with Microsoft Word
- Working knowledge of Microsoft Excel, including ability to work with formulas and pivot tables
- Strong analytical skills, critical thinking skills, and attention to detail
- Experience working with an Enterprise Human Capital Management System
- Skilled in process management
- Ability to listen actively, communicate clearly and empathetically, take responsibility, adapt, and exercise self-control under pressure
- Physical ability to lift and carry 25 lbs.
- Frequent sitting/standing and keyboard use
Core Competencies
Demonstrates expertise in Benefits Administration, including retirement benefits processes, compliance, and data management. Proficient in utilizing technology tools to enhance operational efficiency and improve user experience.
Highest-signal resume keywords
- Benefits Administration
- Retirement Benefits Processing
- Microsoft Excel Proficiency
- Enterprise Human Capital Management System Experience
- Analytical Skills
Hard Skills
- Retirement Benefits Transactions
- Data Analysis
- Process Management
- Compliance with Legal Requirements
- Record Maintenance
- Invoice Reconciliation
- Enrollment Activities Support
- Knowledge Sharing
- Process Improvement
- Technology Utilization
Soft Skills
- Active Listening
- Clear Communication
- Empathy
- Adaptability
- Self-control Under Pressure
Industry Keywords
- Retirement Benefits
- Colleague Benefits Inquiries
- Stakeholder Coordination
- Vendor Management
- Data Integrity
Tools & Technologies
- Microsoft Word
- Microsoft Excel
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Retirement Benefits Analyst Arbeitgeber: Jobtailor
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