Process patient insurance information through the patient intake process
Collect payments on outstanding patient balances
Resolve credits when payer overpayments require refunds
Perform revenue operations duties involving medical insurance collections, credits, or setting patient insurance coverage
Communicate with insurance payers to ensure proper coverage or timely and accurate reimbursement for dialysis services
Respond to payer communications accurately and promptly
Collaborate with revenue operations teams to ensure seamless processes
Partner with insurance counselors, social workers, and facility administrators
Identify process changes and continuous improvement opportunities
Maintain current patient account information
Maintain confidentiality of company and patient information
Attend team meetings, phone conferences, and training
Follow teammate guidelines, employment policies, and department/company procedures
Requirements
- High school diploma or equivalent
- Basic computer skills
- Proficiency in MS Word, Excel, and Outlook
- Collections experience preferred
- Candidate will be expected to work MST hours
- Strong critical thinking and problem-solving skills
- Strong communication and interpersonal skills
- Ability to adapt quickly and demonstrate resiliency
- Drive and initiative to manage a book of business and work through assigned queues
- Ability to maintain confidentiality in accordance with HIPAA regulations and DaVita policies
- Ability to work overtime as needed
- No previous healthcare experience is required
Core Competencies
Demonstrates proficiency in patient insurance processing, collections, and maintaining confidentiality in accordance with HIPAA regulations. Strong communication and problem-solving skills are essential for collaborating with teams and managing patient accounts effectively.
Highest-signal resume keywords
- Patient Insurance Processing
- Collections Experience
- MS Word Proficiency
- MS Excel Proficiency
- HIPAA Compliance
ATS Optimization Keywords
Hard Skills
- Patient Intake Process
- Medical Insurance Collections
- Revenue Operations Duties
- Credit Resolution
- Payment Collection
Soft Skills
- Strong Communication Skills
- Interpersonal Skills
- Critical Thinking
- Problem-Solving Skills
- Adaptability
Industry Keywords
- Confidentiality
- Payer Communications
- Continuous Improvement
- Team Collaboration
- Healthcare Operations
Tools & Technologies
- MS Outlook
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Revenue Specialist I – Collections Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
