SailPoint Support Engineer

• Provide day-to-day administration, configuration, and support of the SailPoint platform
• Manage identity lifecycle, roles, access certifications, and provisioning workflows
• Troubleshoot and resolve ICAM incidents, service requests, and problems within SLAs
• Configure and maintain SailPoint ISC or IIQ features, including RBAC, SoD policies, and automated provisioning/deprovisioning
• Integrate SailPoint with enterprise applications, directories, and third-party services using REST APIs, SCIM, and connector frameworks
• Support onboarding and offboarding of users, roles, and applications
• Monitor system health, review logs, and proactively address issues
• Collaborate with security and compliance teams to meet NIST and Zero Trust requirements
• Maintain technical documentation, SOPs, and runbooks
• Participate in change management, including planning, testing, and implementation
• Support audits and compliance reviews by generating access reports and certification campaigns
• Evaluate and implement new SailPoint features aligned with mission requirements
• Provide Tier 2/Tier 3 support for escalated identity governance and access management issues

Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field from an accredited college or university; equivalent work experience may be considered in lieu of a degree
• 3+ years of hands-on experience administering and supporting SailPoint IdentityIQ (IIQ) or SailPoint Identity Security Cloud (ISC), or a comparable Identity Governance and Administration (IGA) platform
• Active Secret Clearance required
• Relevant SailPoint certification(s) required
• Exceptional communication skills in English, written and oral
• Hands-on experience administering SailPoint, including identity lifecycle management, access certifications, role management, provisioning workflows, and SoD policy enforcement
• Strong understanding of IGA concepts, including joiner/mover/leaver processes, RBAC, and entitlement management
• Experience integrating SailPoint with Active Directory, LDAP, and enterprise applications via native connectors or REST/SCIM APIs
• Familiarity with ICAM frameworks and federal identity management standards, including NIST SP 800-63 and FICAM
• Experience supporting users and applications in a ticketing/ITSM environment such as ServiceNow or Jira
• Ability to analyze and interpret system logs
• Knowledge of RBAC and ABAC models and their implementation within SailPoint
• Knowledge of Zero Trust Architecture principles
• Ability to create and maintain technical documentation, SOPs, and runbooks
• Ability to work independently and collaboratively
• Desired: federal government IT experience supporting ICAM programs
• Desired: SailPoint Architect certification
• Desired: SailPoint BeanShell/Java scripting experience
• Desired: PAM familiarity, such as CyberArk or BeyondTrust
• Desired: DevSecOps and CI/CD pipeline integration experience
• Desired: AWS, Azure, or Google Cloud knowledge
• Desired: Python or PowerShell scripting
• Desired: Okta, Ping Identity, or ForgeRock familiarity
• Desired: PIV/CAC authentication knowledge
• Desired: ATO and SSP experience
• Desired: CISSP, Security+, or other cybersecurity certifications

Core Competencies

Demonstrates expertise in administering and supporting SailPoint IdentityIQ and Identity Security Cloud, with a strong focus on identity lifecycle management, access certifications, and compliance with NIST and Zero Trust principles. Proficient in integrating SailPoint with enterprise applications and maintaining technical documentation.

Highest-signal resume keywords

• SailPoint IdentityIQ Administration
• Identity Lifecycle Management
• NIST Compliance
• REST API Integration
• SailPoint Certification

ATS Optimization Keywords

Hard Skills

• Identity Governance and Administration
• Role-Based Access Control
• Provisioning Workflows
• SoD Policy Enforcement
• System Log Analysis
• SailPoint Configuration
• SCIM Integration
• Active Directory Integration
• Java Scripting
• Python Scripting

Soft Skills

• Exceptional Communication Skills
• Collaborative Work Style
• Independent Problem Solving

Certifications & Qualifications

• SailPoint Certification
• CISSP
• Security+
• SailPoint Architect Certification

Industry Keywords

• ICAM
• Zero Trust Architecture
• FICAM
• PAM
• Federal Identity Management Standards

Tools & Technologies

• ServiceNow
• Jira
• AWS
• Azure
• Google Cloud