Sales Development Representative – B2C

• You are the first point of contact for incoming leads and systematically qualify prospects for the sales team
• You proactively reach out to potential customers via phone, e‑mail and social selling
• You identify leads' needs and match their requirements with our solution offering
• You hand over qualified leads to the responsible sales team (e. g., Account Executives), including clear documentation in the CRM
• You build and continuously maintain a high-quality sales pipeline for the sales team
• You schedule appointments/demos for your sales colleagues and ensure a high show rate
• You work with our CRM system daily, document conversations and activities, and plan follow-ups
• You collaborate closely with marketing and sales to coordinate campaigns and improve lead quality
• You monitor market and industry trends to identify new target segments and outreach strategies
• You take on smaller projects in lead generation or process optimization when needed and actively contribute to team motivation

Requirements

• Some experience in sales or a similar role (e. g., telemarketing, call center, inside sales) is a plus — career changers are welcome
• Basic experience in outbound calling and e‑mail outreach to prospects
• Confident, friendly and professional communication with customers — both on the phone and in writing
• Ability to detect leads' needs and interest using clear, simple questions
• Initial experience with CRM systems is advantageous (e. g., creating leads, taking notes, scheduling follow-ups)
• Careful and structured documentation of conversations and activities
• Organized, reliable working style, even when handling many repetitive tasks
• Strong willingness to learn: you quickly acquire sales arguments, product knowledge and processes
• Proficient with Outlook, Excel and common office tools
• Strong interpersonal skills: you can listen well, ask follow-up questions, persuade and motivate
• You are teachable and eager to learn, and enjoy developing your skills further
• Fluent written and spoken German; English skills are a plus.
• Core Competencies

Demonstrates strong lead qualification and sales support capabilities, with proficiency in CRM systems and effective communication skills in both German and English.

Ability to organize and document sales activities while collaborating with marketing and sales teams to enhance lead quality.

• Highest-signal resume keywords
• Lead Qualification
• CRM System Experience
• Outbound Calling
• Fluent German
• Interpersonal Skills
• ATS Optimization Keywords
• Hard Skills
• Lead Generation
• Sales Pipeline Management
• Documentation
• Follow-Up Scheduling
• Market Trend Analysis
• Soft Skills
• Professional Communication
• Organizational Skills
• Reliability
• Willingness to Learn
• Motivational Skills
• Industry Keywords
• Telemarketing
• Inside Sales
• Lead Outreach
• Sales Support
• Tools & Technologies
• CRM Systems
• Outlook
• Excel
• Office Tools
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