Salesforce/nCino Business System Analyst

Responsibilities

• Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB “A Better Place to Be”.
• Serve as subject matter expert for n Cino and Salesforce.
• Partner with Salesforce and n Cino administrators to align configurations and process flows with platform best practices, transparency, and maintainability.
• Partner with stakeholders across lending, operations, risk, and IT to design workflows, drive testing, increase visibility of n Cino data, improve overall processes, and drive system adoption.
• Support the daily activities required to maintain and grow our Salesforce. com/n Cino capabilities.
• Understand, gather and refine complex business needs from a diverse set of stakeholders translating problems into structures requirements and future process flows.
• Effectively compile and document business needs into features, scalable configurations, and user stories necessary for system design, development and implementation.
• Ensure that the development work maximizes value, addresses data impacts, and aligns with overall business strategy.
• Validate configured workflows against business requirements and regulatory expectations.
• Coordinate, lead and execute end-to-end testing (including system integration, and user acceptance testing) across multiple teams and environments.
• Support change management including documentation, training materials, and go-live readiness.
• Provide post-implementation support and contribute to continuous improvement initiatives.
• Effectively radiate information to business stakeholders.

Requirements

• Strong “People First” interest and ability.
• Deep understanding of commercial banking processes, credit lifecycles, and industry regulations.
• Proficient in requirements development, business process modeling, and information systems architecture.
• Proven ability to convert complex business needs into functional system behaviors, data models, and integration specifications.
• Specialized knowledge of configuring and optimizing the n Cino platform within a financial services environment.
• Dedicated to improving business efficiency by aligning system capabilities with critical user workflows.
• Strong facilitation, presentation, and communication skills (verbal and written).
• Experience working on project teams and a solid understanding of the typical roles and responsibilities.
• Excellent attention to detail while also having the ability to understand the big picture.
• Strong data management and analytical skills.
• Time management and organizational skills.
• Comfort operating in fast-moving and ambiguous environments while maintaining structure and quality.
• Proven ability to lead requirements conversations, challenge assumptions, and drive clarity.
• 3+ years as a Business Systems Analyst or Business Analyst supporting enterprise platforms.
• Hard Skills
• n Cino
• Salesforce
• requirements development
• business process modeling
• information systems architecture
• data management
• analytical skills
• system integration
• user acceptance testing
• configuration optimization
• Soft Skills
• communication skills
• facilitation skills
• presentation skills
• attention to detail
• time management
• organizational skills
• problem-solving
• adaptability
• collaboration
• leadership
• Industry Keywords
• commercial banking
• credit lifecycles
• financial services
• business efficiency
• stakeholder engagement
• regulatory compliance
• system adoption
• process flows
• business strategy
• continuous improvement
• Tools & Technologies
• Salesforce. com
• n Cino platform
• project management tools
• business intelligence tools
• workflow management systems
• data visualization tools
• testing tools
• documentation tools
• training materials
• change management systems
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