You take on the functional and technical responsibility for SAP Field Service Management within our client’s S/4HANA environment
You act as the central interface between service teams, dispatch/planning and IT — ensuring field service processes are accurately represented, integrated and continuously improved in the system
Responsible for the stable operation and further development of SAP FSM, including integration with S/4HANA
Configuration and optimization of dispatch, planning and reporting/confirmation processes
Implement system changes and coordinate releases in alignment with SAP
Contribute to or lead FSM implementations and integration projects with S/4HANA
Interface ownership between FSM and backend processes: service orders, spare parts, time and cost reporting
Provide 2nd- and 3rd-level support for FSM topics, including root‑cause analysis and incident management
Close collaboration with After Sales, Customer Service, dispatch/planning and IT
Training and documentation for key users and field technicians
Requirements
Several years of experience in the SAP service domain — either directly with SAP FSM or in SAP CS with a readiness to take the next step toward field service
Understanding of end‑to‑end service processes: from order creation through technician scheduling to billing
Knowledge of FSM and S/4HANA integration is an advantage — but not a mandatory requirement
Project experience in implementations or process optimizations within the service environment
Structured, self‑directed working style and enjoyment of operational tasks
Strong communication skills at all levels — with IT colleagues as well as with service managers
Fluent in German, both written and spoken
Authorization to work in Switzerland
#J-18808-Ljbffr
You act as the central interface between service teams, dispatch/planning and IT — ensuring field service processes are accurately represented, integrated and continuously improved in the system
Responsible for the stable operation and further development of SAP FSM, including integration with S/4HANA
Configuration and optimization of dispatch, planning and reporting/confirmation processes
Implement system changes and coordinate releases in alignment with SAP
Contribute to or lead FSM implementations and integration projects with S/4HANA
Interface ownership between FSM and backend processes: service orders, spare parts, time and cost reporting
Provide 2nd- and 3rd-level support for FSM topics, including root‑cause analysis and incident management
Close collaboration with After Sales, Customer Service, dispatch/planning and IT
Training and documentation for key users and field technicians
Requirements
Several years of experience in the SAP service domain — either directly with SAP FSM or in SAP CS with a readiness to take the next step toward field service
Understanding of end‑to‑end service processes: from order creation through technician scheduling to billing
Knowledge of FSM and S/4HANA integration is an advantage — but not a mandatory requirement
Project experience in implementations or process optimizations within the service environment
Structured, self‑directed working style and enjoyment of operational tasks
Strong communication skills at all levels — with IT colleagues as well as with service managers
Fluent in German, both written and spoken
Authorization to work in Switzerland
#J-18808-Ljbffr
SAP FSM Application Manager – S/4HANA Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
