Seafreight Coordinator — CW1 & Customer Care Expert

You are responsible for the full handling of seafreight shipments.
You record and process orders in CargoWise (CW1).
You are responsible for monitoring, coordinating and invoicing your container transports.
You provide telephone support to customers and act as the primary contact person.
You communicate with our national and international DSV network.
You actively support customer care and handle complaints.
Requirements
You have completed training, for example as a Freight Forwarding and Logistics Services Clerk (or comparable qualification).
You bring solid experience in operational seafreight handling.
You are proficient in MS Office.
You have very good German and good English skills, both written and spoken.
You demonstrate strong communication skills, a confident manner and a high level of service and customer orientation.
You work in a structured way, remain resilient under pressure and act independently as well as part of a team.
Core Competencies Demonstrates expertise in seafreight shipment handling, including order processing in CargoWise, customer communication, and complaint resolution. Proficient in both German and English, with strong organizational skills and a focus on customer service.
Highest-signal resume keywords
Seafreight Handling
CargoWise (CW1)
Customer Support
German Language Proficiency
English Language Proficiency
ATS Optimization Keywords Hard Skills
Seafreight Handling
Order Processing
Invoicing
Operational Logistics
CargoWise (CW1)
Soft Skills
Strong Communication Skills
Customer Orientation
Resilience Under Pressure
Team Collaboration
Structured Work Approach
Certifications & Qualifications
Freight Forwarding and Logistics Services Clerk
Industry Keywords
Seafreight Shipments
Logistics Services
Customer Care
Complaint Handling
International Communication
Tools & Technologies
MS Office
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