- Lead efforts to retain and grow the existing customer base, focusing on mid-tier and large customers
- Drive Gross Revenue Retention and Net Revenue Retention
- Build trusted customer relationships to support revenue expansion and retention
- Own and manage customer renewals
- Identify, nurture and close expansion opportunities through cross-selling and white-space mapping
- Use customer data to identify churn risks and collaborate across teams on retention solutions
- Work with the Nordics market team on industry opportunities, events and marketing campaigns
- Segment and prioritize managed accounts
- Identify and implement improvements to customer retention and growth processes
Requirements
- Proven experience in B2B SaaS in Customer Success or Account Management driving NRR across a customer portfolio
- Experience identifying, nurturing and closing €15,000+ revenue expansion opportunities
- Data-driven approach to identifying insights and acting on them
- Proactive and creative customer engagement approach
- Willingness to use phone calls to drive retention or expansion
- Ability to orchestrate and collaborate with Sales, Product, Customer Success and other teams
- Metrics-driven approach and comfort with individual and team targets
- Fluent in English and Finnish and/or Swedish
- Experience in LCA, building sustainability or embodied carbon-related fields would be beneficial but is not essential
Core Competencies
Demonstrates expertise in B2B SaaS Customer Success and Account Management, focusing on driving Net Revenue Retention through strategic customer engagement and data-driven insights. Proficient in managing customer renewals and identifying expansion opportunities while collaborating effectively across teams.
Highest-signal resume keywords
- B2B SaaS Experience
- Net Revenue Retention (NRR)
- Customer Relationship Management
- Data-Driven Insights
- Fluent in English and Finnish/Swedish
Hard Skills
- Customer Success
- Account Management
- Revenue Expansion
- Churn Risk Identification
- Metrics-Driven Approach
Soft Skills
- Proactive Engagement
- Creative Problem Solving
- Collaboration
Industry Keywords
- Customer Retention
- Cross-Selling
- White-Space Mapping
- Sustainability
- Embodied Carbon
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Senior Account Management Specialist – Sustainability SaaS Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
