Senior Accountant, Collections & AR

Responsibilities

• Own and maintain the AR aging report and ensure payment failure resolution SLAs are consistently met, with clear escalation paths documented and followed.
• Deliver collections, AR, and chargeback inputs to the month-end close calendar on time, every month, and resolve reconciliation breaks between Chargebee, Adyen, and Net Suite within agreed SLAs.
• Design, ship, and hand over at least three workflow automations or process improvements per year, each documented with runbooks and measured by manual hours saved or error rate reduction.
• Integrate AI tooling into at least one operational process — such as exception triage, write-off flagging, or partner reporting — with appropriate controls and human-in-the-loop review in place.
• Manage external partner relationships with Troy, Adyen, and Chargebee in a structured and professional manner, with mapped contacts, clear escalation paths, and regular performance touchpoints.
• Create and maintain SOPs and runbooks for all owned processes, documented to a standard that enables handover or audit without reliance on tribal knowledge.
• Establish and maintain a regular working rhythm with Product, CS, Legal, and Data on collections, disputes, and AR topics, ensuring no surprises for stakeholders.

Requirements

• You bring a minimum of 3–5 years of hands‑on AR and collections operations experience, with direct accountability for dunning, recovery workflows, and outcomes — not a supporting role.
• You have a proven track record of managing third‑party vendors or agencies against SLAs and KPIs, with a structured approach to performance reviews, escalations, and data quality.
• You have worked operationally with a billing platform, a PSP, and an ERP — Chargebee, Adyen, and Net Suite experience is strongly preferred.
• You can independently build and maintain operational reports using SQL and a BI tool such as Looker, covering recovery performance, AR aging, dispute trends, and partner KPIs.
• You naturally document decisions, maintain audit trails, and operate with close‑readiness in mind — comfortable working in a regulated, multi‑entity environment.
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