Senior Associate – HR Services

• Provide direct HR support and guidance to employees
• Resolve employee HR issues and handle HR-related transactions from new-hire onboarding through performance evaluations, benefits, and departures
• Relay information on HR policies, payroll, and related topics to customers
• Identify trends and share insights with management to improve HR services
• Own complex cases and provide resolutions
• Mentor, train, and coach junior colleagues
• Drive knowledge management and maintain an up-to-date HR knowledge base
• Act as the primary point of contact for new hires throughout pre-boarding and onboarding
• Manage end-to-end onboarding for executive and non-executive hires across the US and Canada
• Organize and facilitate pre-onboarding, onboarding, and Day 1 sessions
• Ensure onboarding documentation is completed and maintained
• Partner with Talent Acquisition, hiring managers, Payroll, Benefits, and Global Onboarding teams
• Support managers with onboarding setup, asset requests, and Workday transactions
• Resolve pre-employment screening discrepancies with external vendors
• Maintain country-specific documentation, contracts, labor-law requirements, and compliance processes
• Process onboarding exceptions including rescinds, no-shows, and start-date changes
• Coordinate accurate employee setup and data integrity with Payroll and Benefits
• Maintain onboarding records, documentation repositories, and Workday activities
• Monitor onboarding metrics and contribute to process improvements
• Provide guidance on onboarding policies, procedures, and best practices
• Manage U. S. employment eligibility and immigration compliance, including I-9, E-Verify, Department of Defense employment verifications, and immigration petition support
• Lead onboarding compliance and regulatory reporting, including Workday onboarding controls and Canadian government workforce surveys

Requirements

• 3-5 years of related experience or relevant combination of education and experience
• 3+ years of experience using an HRIS system, preferably Workday or similar software
• Strong experience in Human Resources, Talent Acquisition, and onboarding operations
• Knowledge of U. S. labor legislation, compliance requirements, and contractual obligations
• Knowledge of Canadian labor legislation and compliance highly desirable
• Experience with HR systems, particularly Workday and Service Now
• Excellent stakeholder management and communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced, multinational environment
• Commitment to delivering a positive employee experience and high-quality HR services
• Bachelor degree preferred but not required
• Core Competencies

Demonstrates expertise in HR support, onboarding operations, and compliance with U.

S. and Canadian labor legislation.

Proficient in managing HRIS systems, particularly Workday, while ensuring a positive employee experience and effective stakeholder communication.

• Highest-signal resume keywords
• HR Support
• Onboarding Operations
• Workday Proficiency
• U. S. Labor Legislation Knowledge
• Stakeholder Management
• ATS Optimization Keywords
• Hard Skills
• HRIS System Experience
• Onboarding Documentation Management
• Employee Data Integrity
• Performance Evaluation Processes
• Compliance Processes
• Soft Skills
• Excellent Communication Skills
• Strong Organizational Skills
• Attention to Detail
• Ability to Manage Multiple Priorities
• Mentoring and Coaching
• Industry Keywords
• Talent Acquisition
• Employee Experience
• Labor Law Compliance
• Pre-Employment Screening
• Regulatory Reporting
• Tools & Technologies
• Workday
• Service Now
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