Senior Caseworker

• Determine the appropriate level of quality assurance oversight for various IT systems and applications.
• Coordinate with IT teams or third-party vendors to document requirements and prepare, develop, maintain, and execute complex test plans, scenarios, and scripts.
• Review unit testing documentation for validated systems before quality assurance and user acceptance testing.
• Create test plans and test summary reports.
• Design test scenarios and configuration data for functional, integration, challenge, and regression testing.
• Conduct testing in a live-like environment before formal testing.
• Execute test scenarios in accordance with approved plans.
• Document defects and organize triage meetings with stakeholders.
• Notify the Change Management team once approval is granted to schedule the RFC for promoting tested code to production.
• Provide support for security testing, environment preparation, batch schedule validation, performance testing, and automated testing.
• Participate in creating and updating process and application documentation.
• Facilitate user acceptance testing and contribute to third-party oversight or updates to test plans for assigned products.
• Ensure compliance with policies, procedures, and security rules.
• Perform other related duties as assigned.

Requirements

• At least three (3) years of related, progressively responsible experience in software testing or quality assurance.
• Bachelor's degree in software engineering or a healthcare-related field.
• Experience testing healthcare, pharmacy, and ERP applications; pharmacovigilance experience preferred.
• Experience with integration testing or API testing.
• Experience with automated test management tools.
• Hands-on experience working with validated systems in a regulated industry.
• Experience with GxP systems validation is an asset.
• Experience auditing IT and validated systems is an asset.
• Experience creating and reviewing standard operating procedures (SOPs) is an asset.
• Ability to use automated enterprise testing tools.
• Experience with HP Quality Center, Jira, or Zephyr is an asset.
• Working knowledge of relevant technologies, tools, and software; knowledge of CDS, office productivity services, HP testing tools, or equivalent testing tools.
• Excellent teamwork, interpersonal, and relationship‑building skills.
• Ability to communicate effectively, both verbally and in writing.
• Strong analytical, problem‑solving, and conceptual skills.
• Excellent organizational skills and attention to detail.
• Ability to resolve system issues effectively and efficiently.
• Ability to prioritize workload and consistently meet deadlines.

Core Competencies

Demonstrates expertise in quality assurance oversight, software testing, and validation within regulated environments, particularly in healthcare and ERP applications. Proficient in creating test plans, executing test scenarios, and utilizing automated testing tools to ensure compliance and quality.

Highest-signal resume keywords

• Quality Assurance Oversight
• Automated Test Management Tools
• Integration Testing
• GxP Systems Validation
• HP Quality Center

Hard Skills

• Software Testing
• Test Plan Development
• Test Scenario Design
• Defect Documentation
• User Acceptance Testing
• Performance Testing
• Automated Testing
• API Testing
• Regulatory Compliance
• SOP Creation

Soft Skills

• Teamwork
• Interpersonal Skills
• Analytical Skills
• Problem‑Solving Skills
• Organizational Skills

Industry Keywords

• Healthcare Applications
• Pharmacy Applications
• ERP Applications
• Pharmacovigilance
• Validated Systems

Tools & Technologies

• HP Quality Center
• Jira
• Zephyr
• CDS
• Office Productivity Services

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