- Lead collections strategy initiatives from opportunity identification through design, testing, launch, and ongoing optimization
- Determine contact timing, frequency, treatment sequencing, and segmentation across email, SMS/MMS, outbound dialing, and digital self-service channels
- Translate strategic concepts into actionable business requirements and business cases for Product, Engineering, and Operations teams
- Partner with Data Science, Client Management, Contact Center Operations, Product, Legal, and Compliance to move initiatives into production
- Monitor delivery, engagement, payment conversion, and payment plan break rates
- Improve client scorecard performance and recovery outcomes
- Use AI tools for hypothesis development, research, and strategy design
- Build repeatable testing frameworks
- Translate consumer and portfolio signals into sophisticated, tech-enabled collection strategies
- Report to the Senior Director of Business Planning
Requirements
- 8+ years in consumer finance or lending
- 5+ years specializing in consumer debt collections and collections strategy
- Deep understanding of collection levers
- Proven track record of improving recovery metrics through channel optimization and segmentation
- Ability to frame complex problems and build evidence-based business cases
- Working knowledge of FDCPA, Regulation F, and TCPA
- Familiarity with champion/challenger testing
- Familiarity with SQL/BI platforms, including Looker and Tableau
- Familiarity with Jira
- Ability to utilize AI tools to accelerate work
- Reliable internet connection and professional work environment
- Ability to protect confidential company, employee, customer, and business information while working outside a company office
Core Competencies
Demonstrates expertise in consumer debt collections strategy, leveraging data-driven insights and AI tools to optimize recovery metrics and enhance client performance. Proficient in translating strategic initiatives into actionable business requirements while ensuring compliance with relevant regulations.
Highest-signal resume keywords
- Consumer Debt Collections Strategy
- Channel Optimization
- Regulatory Knowledge (FDCPA, Regulation F, TCPA)
- SQL/BI Platforms (Looker, Tableau)
- Champion/Challenger Testing
Hard Skills
- Collections Strategy Development
- Data Analysis
- Business Case Development
- Segmentation Techniques
- Testing Frameworks
Soft Skills
- Problem-Solving
- Collaboration
- Communication
Industry Keywords
- Consumer Finance
- Lending
- Payment Conversion
- Client Scorecard Performance
Tools & Technologies
- AI Tools
- Jira
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Senior Collections Strategy Manager Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
