Senior Community Development Manager

• Build and manage an active pipeline of employer relationships within assigned communities
• Drive recognition of the ACT WorkKeys NCRC and adoption of WorkKeys workforce tools
• Establish relationships with chambers of commerce and economic development organizations
• Position WRC certification as a workforce and talent-attraction asset
• Own a portfolio of Work Ready Communities, track progress, identify advancement opportunities, and drive community advancement
• Drive expansion of WorkKeys curriculum licenses, assessments, and credentials
• Coordinate with ACT Sales on contract execution
• Connect communities to federal and state workforce funding streams
• Facilitate introductions and partnerships among employers, training providers, workforce boards, and education partners
• Maintain CRM pipeline records
• Provide regular reporting on employer acquisition, community progression, and product expansion
• Complete onboarding on the WRC six-level framework and WorkKeys product suite
• Operate across an assigned economic-zone portfolio and contribute to broader WRC strategic goals

Requirements

• At least 5 years of experience
• 5+ years in account management, business development, or economic development with demonstrated growth outcomes
• Experience managing a portfolio of accounts or community/government partnerships
• Track record selling or positioning workforce, education, or credentialing solutions to employers or workforce organizations
• CRM proficiency and strong pipeline management habits
• Excellent presentation and communication skills across internal and external audiences at all organizational levels
• Willingness to travel 30–50% within the assigned region
• Candidates located in Missouri, Illinois, Indiana, or Kentucky preferred
• Bachelor's degree in Business, Marketing, Economic Development, Workforce Development, or a related field, or an equivalent combination of education and experience
• Familiarity with federal workforce funding programs such as WIOA or Perkins preferred
• Experience working with chambers of commerce, economic development corporations, or workforce investment boards preferred
• Background in consultative or solution selling in a B2B or government‑adjacent context preferred
• Familiarity with ACT WorkKeys products and the NCRC credentialing ecosystem preferred
• Applicants must be authorized to work in the U.S. without visa sponsorship
• Finalists must pass a criminal background check
• Completion of the ACT National Career Readiness Certificate is recommended

Core Competencies

Demonstrates expertise in account management and business development, with a strong focus on building employer relationships and driving workforce solutions. Proficient in managing community partnerships and leveraging federal workforce funding programs to enhance economic development.

Highest-signal resume keywords

• Account Management
• Business Development
• Workforce Development
• CRM Proficiency
• Presentation Skills

Hard Skills

• Portfolio Management
• Workforce Solutions Selling
• Pipeline Management
• Community Advancement
• WorkKeys Curriculum Expansion
• Contract Execution
• Reporting and Analytics
• Consultative Selling
• Credentialing Solutions
• Economic Development

Soft Skills

• Communication Skills
• Relationship Building
• Collaboration
• Problem Solving
• Presentation Skills

Certifications & Qualifications

• ACT National Career Readiness Certificate

Industry Keywords

• WIOA
• Perkins
• Chambers of Commerce
• Economic Development Organizations
• Workforce Investment Boards

Tools & Technologies

• CRM Software
• ACT WorkKeys Products
• NCRC Credentialing Ecosystem