Senior Creator Growth Manager

• First Week: Dive into our core systems, including Kit’s platform, internal success workflows, and reporting tools. Take part in Get To Know You’s (GTKYs) to meet our distributed team and build foundational context on our company culture and creator community.




• First Month: Begin shadowing customer calls and reviewing creator portfolios to understand our customer segmentation, goals, and success benchmarks. Start managing a small group of creators to get hands‑on with Kit’s success methodology and internal playbooks. While you won’t own a renewal and expansion quota from Day One, you will be expected to influence revenue through retaining and expanding customers. As a team, we’re in the process of implementing team and individual renewal and expansion targets, and are eager to run tests, measure the impact, and scale what works. Look for moments to go beyond the standard playbook — a well‑timed check‑in, a personal touch, something that makes a creator feel genuinely seen rather than managed




• First Six Months: Own a portfolio of 50-75 high‑value (~$1m ARR) creator accounts, delivering proactive, strategic guidance and implement strategic initiatives and tests that drive measurable business outcomes, like retention and expansion. Establish strong relationships with creators and their teams built on trust and credibility. Collaborate cross‑functionally to ensure creator needs are surfaced internally, and partner with Product, Marketing, and Support to improve the creator experience. Drive feature adoption and increase customer engagement. Build deep fluency in high performing strategies, market trends and insights, and Kit's product roadmap and capabilities so you can proactively recommend the right playbooks and features for each creator, not just react to their questions.




• First Year: Become a strategic pillar on the Creator Growth team. Develop account plans and success strategies that support scalable growth across your portfolio, to un‑owned accounts, all the way through Product and Lifecycle Marketing efforts. Identify patterns in creator needs, surface insights to the broader team, and contribute to evolving our customer success framework as we scale. Be a go‑to product expert on the team, someone Product, Support and Marketing loop in when they want to know how a feature actually lands with creators in the field.

Requirements

• 4+ years in a Customer Success, Account Management, or Creator Partnerships role




• Supporting or working with creators, digital entrepreneurs, or B2C SMBs




• Managing a portfolio of high-value customers with quantifiable impact




• Collaborating cross‑functionally with product, support, and marketing




• Leading customer strategy across onboarding, success planning, renewals, risk mitigation, and expansion




• Operating in a fast‑paced startup or rapidly scaling SaaS environment

Core Competencies

Demonstrates expertise in Customer Success and Account Management, with a focus on managing high-value creator portfolios and driving measurable business outcomes. Proficient in collaborating cross‑functionally to enhance the creator experience and implementing strategic initiatives for retention and expansion.

Highest-signal resume keywords

• Customer Success Management




• Account Management




• Cross-Functional Collaboration




• Strategic Guidance




• SaaS Environment Experience

Hard Skills

• Customer Strategy Development




• Portfolio Management




• Success Planning




• Renewal Management




• Risk Mitigation




• Expansion Strategy




• Data Analysis




• Performance Metrics




• Creator Engagement




• Market Trend Analysis

Soft Skills

• Relationship Building




• Trust Establishment




• Communication




• Problem Solving




• Adaptability

Industry Keywords

• Creator Partnerships




• Digital Entrepreneurs




• B2C SMBs




• Startup Environment




• SaaS