- Performs advanced customer service activities and initiatives for specialized products and services.
- Supports a complex dedicated suite of products/services.
- Receives, investigates and responds to customer inquiries regarding complex products, services, and issues via all channels.
- Resolves customer service inquiries and issues.
- Maintains high levels of customer satisfaction consistent with PNC's core values.
- Documents customer interactions and completes service requests to minimize customer effort or additional action.
Requirements
- 3+ years experience
- Associates or equivalent degree
- Bilingual in Spanish preferred
- Accountability
- Continual Improvement Process
- Customer Interactions
- Customer Service
- Decision Making
- Relationship Building
- Results-Oriented
- Technical Support
- Accuracy and Attention to Detail
- Client Relationship Management
- Customer Experience Management
- Decision Making and Critical Thinking
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Problem Solving
- Products and Services
- Tech Savvy
Core Competencies
Demonstrates expertise in advanced customer service activities, with a focus on relationship building, effective communication, and problem-solving in a complex product environment. Proficient in managing customer interactions and ensuring high levels of customer satisfaction while maintaining accuracy and attention to detail.
Highest-signal resume keywords
- Customer Service
- Client Relationship Management
- Decision Making
- Bilingual in Spanish
- Technical Support
ATS Optimization Keywords
Hard Skills
- Customer Experience Management
- Fraud Detection and Prevention
- Accuracy and Attention to Detail
- Managing Multiple Priorities
- Continual Improvement Process
Soft Skills
- Accountability
- Relationship Building
- Results-Oriented
- Effective Communications
- Problem Solving
Certifications & Qualifications
- Associates Degree or Equivalent
Industry Keywords
- Customer Interactions
- Products and Services
- Tech Savvy
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Senior Customer Service Representative – Treasury Management Care Center Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
