- You will work directly with the leadership team and take full ownership of managing our hospital partners
- Onboarding & implementation: you will support the introduction of our software in hospitals from initial setup through to active daily use
- Pilot & rollout management: you will manage and optimize pilot projects and large-scale implementations across a heterogeneous hospital landscape
- Customer retention & growth: you will develop and implement strategies to increase renewal rates and drive targeted upselling and cross-selling in close coordination with Sales
- Customer journey: you will design a consistent, value-driven customer experience with clear, measurable success metrics (KPIs)
- Voice of the customer: you will be the customer’s voice within the team, systematically collecting customer feedback and feeding it into product development and strategic decisions
- Reference customer development: you will identify and develop strategic reference customer projects to accelerate our market growth
- Ad-hoc projects: you will address strategic questions from the leadership team related to Customer Success
Requirements
- 3–5 years of professional experience in Customer Success, Implementation, or Account Management for software solutions — ideally in the healthcare sector
- Proven track record of successfully deploying complex software solutions in demanding customer environments (e.g., hospital IT, medical systems)
- Excellent communication skills and experience interacting with multiple stakeholders, from physicians to IT leaders to hospital administration
- Analytical mindset: ability to structure complexity, interpret KPIs, and make data-driven decisions
- Independent, structured working style: you do not require constant supervision
- Very good German and English language skills
- Confident use of digital tools (e.g., CRM, support systems, Excel)
Core Competencies
Demonstrates expertise in Customer Success and Implementation within the healthcare sector, focusing on managing hospital partnerships, optimizing software deployment, and enhancing customer experiences through data-driven strategies. Proficient in stakeholder communication and feedback integration to drive product development and market growth.
Highest-signal resume keywords
- Customer Success Management
- Software Implementation
- Stakeholder Communication
- Data Analysis
- Bilingual Proficiency in German and English
ATS Optimization Keywords
Hard Skills
- Customer Success
- Implementation Management
- KPI Interpretation
- Software Deployment
- Account Management
Soft Skills
- Excellent Communication
- Analytical Mindset
- Independent Working Style
Industry Keywords
- Healthcare Sector
- Hospital IT
- Medical Systems
- Customer Retention
- Upselling
- Cross-Selling
Tools & Technologies
- CRM Systems
- Support Systems
- Excel
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Senior Customer Success Manager Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
