- Serve as primary owner for a portfolio of government regulatory boards and state agencies
- Build trusted relationships with Executive Directors and state officials
- Develop customer success plans aligned with agency mandates, Department of Health regulations, and public-sector risk priorities
- Lead customized training programs for regulators and associations
- Monitor engagement metrics and translate data into “State of the Agency” insights
- Demonstrate sustained customer value and support long-term retention
- Act as lead problem-solver for complex account hurdles
- Collaborate with internal product and government affairs teams
- Conduct strategic business reviews to assess progress
- Identify opportunities to deepen partnerships and improve compliance outcomes
Requirements
- 5+ years of B2B SaaS Customer Success or Account Management experience specifically managing government, regulatory, or public health accounts
- Understanding of public‑sector red tape, RFP cycles, and government stakeholders
- Direct experience with healthcare compliance, state departments of health, or professional licensing strongly preferred
- Ability to communicate complex software capabilities to non‑technical government leaders and align them with public policy goals
- Self‑sufficient working style in a remote environment
- Ability to manage complex books of business and multi‑layered organizations with limited oversight
- Ability to identify churn risks and build strategic relationships to retain customers
- Legally authorized to work in the US; employer unable to offer sponsorship
Core Competencies
Demonstrates expertise in managing government regulatory accounts and building strategic relationships with stakeholders. Proficient in healthcare compliance and translating complex software capabilities to align with public policy goals.
Highest-signal resume keywords
- B2B SaaS Customer Success
- Government Regulatory Experience
- Healthcare Compliance
- Account Management
- Strategic Relationship Building
Hard Skills
- Customer Success Plans
- Engagement Metrics Monitoring
- Data Analysis
- Problem‑Solving
- Training Program Development
Soft Skills
- Relationship Building
- Communication
- Self‑Sufficiency
- Collaboration
- Strategic Thinking
Industry Keywords
- Public‑Sector Risk Priorities
- RFP Cycles
- Government Stakeholders
- State Departments of Health
- Professional Licensing
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Senior Customer Success Manager – Government Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
