Responsibilities
- Serve as the primary post-sale point of contact for assigned enterprise accounts
- Foster trust and understand customers' business goals
- Proactively support onboarding and continued adoption of Redis solutions across large, distributed technical organizations
- Build and maintain relationships with DevOps, application development, platform engineering, and executive stakeholders
- Drive Redis Enterprise adoption by identifying use cases aligned with customer goals
- Deliver regular business reviews and executive presentations virtually and in person
- Advocate for customer needs internally and collaborate with Product, Support, and Engineering
- Develop tailored success plans for large, matrixed customer organizations
- Coordinate training, best practices, and knowledge-sharing sessions for technical teams
- Monitor performance metrics and recommend ways to maximize ROI and optimize product usage
- Identify expansion opportunities and partner with Sales on upsell and cross-sell initiatives
- Track account health and mitigate risks
- Support contract renewals by demonstrating ongoing value
- Engage CTOs, VPs of Engineering, and other senior decision-makers
- Collaborate with Sales, Solutions Architecture, Support, and other teams
- Act as the voice of the customer within Redis
Requirements
- 8+ years of experience in Customer Success, Account Management, or a related customer-facing role
- Direct experience managing accounts within Telecommunications organizations (Telcos) is required
- Strong understanding of cloud services, data platforms, or related technologies
- Experience working with DevOps teams, application development teams, and engineering organizations
- Experience with SaaS products and public cloud (AWS, GCP, Azure)
- Proven exposure to enterprise clients in the Telecommunications and/or Financial Services industries
- Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention
- Demonstrated experience running executive presentations, both virtually and in person
- Strategic problem-solving ability
- Comfortable working cross-functionally with Sales, Product, and Marketing
- Background check required as a condition of employment
- Experience with Redis or NoSQL databases is a plus
- Experience with software development (Java, .NET, Python) is a plus
- Some experience with DBaaS is a plus
- Familiarity with telecommunications network architecture, 5G, or edge computing use cases is a plus
Core Competencies
Demonstrates expertise in Customer Success and Account Management, with a strong focus on driving adoption and satisfaction for enterprise clients in Telecommunications. Proficient in collaborating cross-functionally and delivering impactful executive presentations to foster relationships and maximize ROI.
Highest-signal resume keywords
- Customer Success Management
- Account Management
- Cloud Services
- SaaS Products
- Telecommunications Industry Experience
ATS Optimization Keywords
Hard Skills
- Data Platforms
- DevOps Collaboration
- Executive Presentations
- Strategic Problem-Solving
- Software Development (Java, .NET, Python)
- Redis Solutions
- NoSQL Databases
- DBaaS
- Performance Metrics Monitoring
- Contract Renewals
Soft Skills
- Relationship Building
- Customer Advocacy
- Cross-Functional Collaboration
- Trust Fostering
- Training Coordination
Industry Keywords
- Telecommunications
- Financial Services
- 5G
- Edge Computing
- Enterprise Clients
Tools & Technologies
- AWS
- GCP
- Azure
- Redis
- Telecommunications Network Architecture
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Senior Customer Success Manager – Telcos Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
