Senior Director, Professional Services – HLS Domain Expert

Responsibilities

• Act as a trusted strategic advisor to senior stakeholders across R&D, Clinical, Medical Affairs, Commercial, Provider Operations, Network Management, Care Management, Finance/Revenue Cycle, Procurement, Legal, Compliance, and IT for CLM and contract intelligence initiatives in HLS.
• Shape multi-year transformation roadmaps that leverage Icertis and Vera AI across use cases such as clinical trial and investigator agreements, CRO and vendor contracts, market access and payer agreements, provider and distribution contracts, rebates and pricing, GPO/IDN agreements, safety and quality-related contracts, and real-world evidence partnerships.
• Bring an informed perspective on HLS regulatory, compliance, and risk themes (e. g., Gx P, promotional compliance, anti-kickback/Stark Law, transparency and spend reporting, data privacy and patient data, safety reporting) and translate them into contract data, process, and control requirements.
• Own the end-to-end CLM and contract intelligence architecture for HLS clients, spanning ICI, Vera apps, and key platforms such as ERP, CRM, R&D and clinical systems, PV/safety, quality, pricing and contracting, data platforms, and document management.
• Define target-state processes and operating models for how contracts and obligations are authored, negotiated, approved, executed, and monitored across the HLS value chain (R&D, clinical, launch, commercial, and post-market).
• Translate business outcomes into solution designs, configuration choices, AI use cases, and integration patterns that leverage Icertis best practices while accounting for HLS-specific constraints such as regulatory audits, data residency, patient data protections, and complex approvals.
• Lead late-stage sales and deal shaping as the senior HLS architect—validating scope, solution options, delivery feasibility, and risk posture for strategic opportunities.

Requirements

• 18+ years of experience in Healthcare and Life Sciences, including at least 12+ years in solution leadership roles (domain architect, program lead, or equivalent) for large transformation programs at global HLS enterprises or major consulting/SI firms.
• Deep hands‑on knowledge of HLS business domains such as pharma and biotech (R&D, clinical, medical affairs, commercial), medical devices and diagnostics, healthcare providers and systems, payers, or health‑tech.
• Strong understanding of how contracts underpin the HLS value chain—e. g., clinical and research agreements, CRO/vendor contracts, licensing and collaboration deals, payer and market access agreements, provider and distribution contracts, rebates and chargebacks, and data‑sharing agreements.
• Demonstrated experience leading or governing large‑scale CLM or contract‑intelligence programs—preferably with Icertis Contract Intelligence or other leading CLM platforms—within HLS.
• Proven track record architecting and integrating solutions across CLM and key HLS platforms such as ERP, CRM, R&D/clinical systems, PV/safety, quality, pricing and market access tools, and data platforms.
• Practical understanding of HLS regulatory and compliance drivers (e. g., Gx P, anti‑kickback/anti‑bribery, transparency and spend reporting, data privacy and patient data, safety reporting, promotional compliance) and how they translate into contractual controls and data.
• Strong grasp of Gen AI/LLM concepts (prompting, retrieval, orchestration, agents) and how to safely apply them to contracts and documents in regulated HLS environments.
• Demonstrated Senior Director‑level success in Professional Services or consulting—owning solution strategy, executive stakeholder management, and delivery of multi‑country or multi‑region programs.
• Exceptional communication and storytelling skills—able to simplify complex architectures and regulatory constraints for VP/CXO audiences and align business, medical, compliance, and IT stakeholders.
• Bachelor’s degree in Life Sciences, Pharmacy, Medicine, Engineering, Business, or a related field; advanced degree (e. g., MS, Pharm D, MD, MBA) preferred.
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