Senior Driver Operations Coordinator

• Coordinate interview scheduling and candidate pipeline logistics, including maintaining and updating candidate records, in partnership with Talent Acquisition Specialists
• Support candidate interviews as needed, including screening calls or interview panels
• Confirm new drivers’ account setup and onboarding requirements before their start date
• Track and maintain driver performance metrics and department reports, flagging trends and outliers
• Monitor shared email queues and route inquiries appropriately
• Draft and send mass communications to drivers, including emails, text blasts, or newsletters
• Organize recruiting, training, and performance documentation and enforce naming conventions
• Monitor live Dedicated Driver orders and app milestones in real time, flagging discrepancies
• Coordinate scheduling and documentation needs with Talent Acquisition, Onboarding & Training, and Regional Managers
• Escalate documentation gaps, missed deadlines, and inconsistencies to the Manager, DD Operational Support
• Maintain confidentiality when handling candidate and personnel information
• Order and coordinate shipment of driver equipment
• Support curriculum updates and training-gap identification
• Serve as secondary owner of training/certification tracking and step into training ownership during transitions
• Support onboarding and training of new Operations Coordinators
• Recommend improvements to scheduling, training tracking, workflows, and documentation templates
• Serve as escalation point for complex scheduling or documentation cases
• Assist with reports, performance visibility tools, weekly driver pay discrepancy investigations, and Salesforce-based processes as developed

Requirements

• 3+ years of experience in an administrative, coordinator, or operations support role, ideally supporting recruiting, training, or field management functions
• Strong attention to detail, particularly when managing schedules, candidate records, and performance data
• Comfortable working in Salesforce (SFDC), an ATS, or an LMS, or eager to learn; prior experience with any of these is a plus
• Excellent written communication skills; able to coordinate across multiple stakeholders and summarize data clearly
• Reliable and self-directed, with a proactive communication style when issues arise
• Able to work within a remote, cross-timezone team environment
• Discreet and trustworthy when handling confidential candidate and personnel information
• Comfortable juggling competing priorities across recruiting, training, and performance support
• Demonstrated ability to manage a higher volume or more complex caseload with minimal oversight
• Experience mentoring or supporting the ramp-up of junior team members
• Track record of identifying and improving administrative processes, scheduling workflows, or documentation systems
• Comfortable acting as an escalation point and exercising independent judgment on ambiguous cases

Core Competencies

Demonstrates strong organizational and communication skills while managing candidate pipelines, scheduling, and performance metrics. Proficient in Salesforce and ATS systems, with a focus on improving administrative processes and supporting training initiatives.

Highest-signal resume keywords

• Salesforce Experience
• Candidate Pipeline Management
• Performance Metrics Tracking
• Administrative Process Improvement
• Training Support and Onboarding

Hard Skills

• Candidate Records Management
• Scheduling Coordination
• Performance Data Analysis
• Documentation Organization
• Mass Communication Drafting

Soft Skills

• Attention to Detail
• Proactive Communication
• Reliability
• Trustworthiness
• Ability to Manage Competing Priorities

Industry Keywords

• Recruiting Support
• Training Coordination
• Operations Support
• Performance Support
• Confidential Information Handling

Tools & Technologies

• Applicant Tracking System (ATS)
• Learning Management System (LMS)
• Salesforce (SFDC)