- Provide Level 3 and Level 4 support and engineering expertise for managed Citrix and Azure Virtual Desktop environments
- Troubleshoot and resolve complex virtual desktop, application delivery, user profile, session performance, and endpoint issues
- Participate in escalation rotations and major incident response activities
- Perform daily health checks, patching, upgrades, and incident remediation across hosted EUC environments
- Ensure adherence to established service levels and operational standards
- Manage Citrix Virtual Apps and Desktops, including Studio, Director, Citrix Policy, Machine Catalogs, and Delivery Groups
- Deploy, configure, and optimize Azure Virtual Desktop environments and administer Nerdio Manager for Enterprise
- Manage Citrix Gateway (NetScaler), Citrix Cloud and hybrid configurations, and supporting Azure Resource Manager resources and virtual networking
- Deploy and enforce Group Policy Objects, security baselines, and compliance configurations across desktop and server estates
- Support endpoint management and thin client configurations such as Stratodesk, IGEL, and Unicon
- Apply Zero Trust principles, Conditional Access, and modern endpoint security integrations
- Support Imprivata implementation and integration with virtual desktops and authentication workflows
- Implement Infrastructure as Code using Terraform, Ansible, and Packer
- Develop automation using PowerShell, Nerdio automation scripting, Nerdio Runbooks, and image build pipelines
- Monitor, analyze, and improve system performance, availability, and security posture across client environments
- Develop and maintain operational documentation, runbooks, and support playbooks
- Participate in disaster recovery planning, testing, and execution
- Serve as a trusted advisor to assigned customers
- Collaborate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs
- Present recommendations related to optimization, modernization, governance, and end user computing best practices
- Support onboarding of new managed services clients
- Provide mentoring and knowledge transfer to junior engineers and technicians
- Analyze session performance, capacity, and Azure consumption trends
- Identify opportunities to reduce hosting cost through right-sizing, autoscaling, and image optimization
- Recommend governance improvements and configuration standardization
- Participate in customer optimization and modernization initiatives
Requirements
- 5+ years of supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment
- 4+ years of administering production virtual desktop environments, including Machine Catalogs, Delivery Groups, and image management
- Experience supporting multiple client environments simultaneously
- Exposure to ITSM ticketing tools such as ServiceNow or Remedy
- Ability to troubleshoot complex issues independently and communicate clearly with customers
- Citrix Virtual Apps and Desktops
- Azure Virtual Desktop (AVD)
- Citrix Studio, Director, and Citrix Policy
- Nerdio Manager for Enterprise
- Citrix Gateway (NetScaler)
- Infrastructure as Code (Terraform, Ansible, Packer)
- Group Policy, Active Directory, and Windows internals
- PowerShell automation
- Azure Resource Manager and virtual networking
- Thin client and endpoint management (Stratodesk, IGEL, Unicon)
Core Competencies
Demonstrates extensive expertise in managing Citrix Virtual Apps and Desktops and Azure Virtual Desktop environments, with a strong focus on troubleshooting, automation, and compliance. Capable of providing Level 3 and Level 4 support while ensuring adherence to service levels and operational standards.
Highest-signal resume keywords
- Citrix Virtual Apps And Desktops
- Azure Virtual Desktop
- Infrastructure As Code (Terraform, Ansible, Packer)
- PowerShell Automation
- Thin Client And Endpoint Management
ATS Optimization Keywords
Hard Skills
- Citrix Studio
- Citrix Director
- Citrix Policy
- Nerdio Manager For Enterprise
- Citrix Gateway (NetScaler)
- Group Policy
- Active Directory
- Windows Internals
- Azure Resource Manager
- Virtual Networking
Soft Skills
- Clear Communication
- Mentoring
- Collaboration
Industry Keywords
- Managed Services
- Enterprise Environment
- Incident Remediation
- User Profile Management
- Session Performance
Tools & Technologies
- ServiceNow
- Remedy
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Senior EUC Support Engineer Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
