- Own relationships with a portfolio of fleet partners, serving as their primary point of contact and trusted advisor
- Lead onboarding and enablement efforts to ensure fleet partners are set up for success on the platform
- Drive ongoing engagement through regular check-ins and business reviews, aligning on goals, performance, and opportunities
- Act as the voice of fleet partners internally, representing their needs, challenges, and priorities
- Gather and synthesize partner feedback, identifying trends and translating insights into clear, actionable requirements
- Partner with Product, Engineering, and Operations teams to prioritize and deliver improvements that enhance fleet partner workflows and outcomes
- Support issue resolution and escalation, coordinating across teams to ensure timely and effective outcomes
- Define and track success metrics for fleet partners, focusing on efficiency, adoption, and value delivered
- Identify opportunities for growth and deeper engagement within existing fleet partnerships
- Collaborate with Vendor Partnerships and other teams to ensure a cohesive experience across the broader ecosystem
- Contribute to process improvements and documentation that support scalable fleet partnership management
Requirements
- 5–8+ years of experience in partnerships, account management, customer success, or a related role
- Experience in fleet management, automotive, or transportation technology
- Experience managing strategic customer or partner relationships in a SaaS or platform-based environment
- Strong ability to translate customer feedback into actionable insights and improvements
- Experience working cross-functionally with Product, Engineering, Support, or Operations teams
- Strong organizational skills, with the ability to manage multiple partners and priorities effectively
- Experience using data to track performance and guide decisions
- Excellent communication and relationship-building skills, with the ability to engage a range of stakeholders
Core Competencies
Demonstrates expertise in managing strategic partnerships and customer success within the fleet management and transportation technology sectors. Proficient in translating partner feedback into actionable insights while collaborating cross-functionally to enhance workflows and outcomes.
Highest-signal resume keywords
- Partnership Management
- Customer Success
- Fleet Management Experience
- Cross-Functional Collaboration
- Data-Driven Decision Making
Hard Skills
- Account Management
- Onboarding
- Performance Tracking
- Process Improvement
- SaaS Environment Experience
Soft Skills
- Excellent Communication
- Relationship Building
- Organizational Skills
Industry Keywords
- Fleet Partners
- Transportation Technology
- Automotive
- Stakeholder Engagement
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Senior Fleet Partnership Manager Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
