Responsibilities
define and harmonize the global CX strategy across Europe and North America
manage customer touchpoints for D2C online shoppers and Specialized Dealer Network
lead and mentor a growing team
implement clear KPIs, robust quality assurance standards, and career pathways
evaluate and optimize a unified CX toolset
bridge digital support with physical product realities
translate global CX data into actionable insights
Requirements
7+ Years of CX Leadership experience
experience operating within premium D2C, consumer goods, or outdoor durable industries
experience in managing decentralized teams
skilled at establishing unified global support structures
passionate about scaling teams by implementing structured frameworks, QA programs, and SOPs
fully proficient in English, German would be an advantage
#J-18808-Ljbffr
define and harmonize the global CX strategy across Europe and North America
manage customer touchpoints for D2C online shoppers and Specialized Dealer Network
lead and mentor a growing team
implement clear KPIs, robust quality assurance standards, and career pathways
evaluate and optimize a unified CX toolset
bridge digital support with physical product realities
translate global CX data into actionable insights
Requirements
7+ Years of CX Leadership experience
experience operating within premium D2C, consumer goods, or outdoor durable industries
experience in managing decentralized teams
skilled at establishing unified global support structures
passionate about scaling teams by implementing structured frameworks, QA programs, and SOPs
fully proficient in English, German would be an advantage
#J-18808-Ljbffr
Senior Manager, Global CX Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
