Senior Manager, PMO

• Lead the PMO function supporting hearing aid retail growth, operational execution, and enterprise transformation initiatives
• Build, lead, and develop a high-performing team of project managers
• Establish and improve PMO standards, project governance, delivery frameworks, tools, templates, and operating rhythms
• Lead portfolio governance, including project intake, prioritization, sequencing, approval frameworks, portfolio reviews, and executive-level reporting
• Translate strategic priorities into project plans, milestones, resource needs, risk plans, and measurable success metrics
• Oversee high-impact initiatives across Retail Operations, Managed Care, Marketing, Contact Center, Finance, Training, HR, IT, and other functions
• Ensure business ownership of technology-enabled and system-related projects, including requirements, process design, change readiness, testing, training, adoption, and operational outcomes
• Liaise between business teams and IT
• Monitor project performance, risks, dependencies, budgets, timelines, decisions, and issue resolution
• Develop executive dashboards, status reporting, KPIs, and portfolio analytics
• Lead resource planning and capacity discussions
• Support change management planning, stakeholder communication, training coordination, and adoption tracking
• Drive continuous improvement in project delivery capabilities, PMO maturity, governance discipline, and cross-functional execution
• Coach project managers and business stakeholders on project management best practices, business case development, risk management, and execution discipline
• Perform other duties as assigned

Requirements

• Bachelor's degree in Business, Operations, Healthcare Administration, Management, Information Systems, Project Management, or a related field
• 8+ years of progressive experience in project management, program management, business transformation, retail operations, or related disciplines
• 3+ years of experience leading project managers, project teams, or cross-functional workstreams
• Experience managing complex, cross-functional initiatives in matrixed organizations with both business and technical stakeholders
• Experience partnering with IT on system implementations, business requirements, user acceptance testing, change readiness, training, and adoption planning
• Experience supporting or improving project governance, project intake, prioritization, status reporting, risk management, and delivery standards
• Healthcare, hearing care, retail healthcare, managed care, multi-site operations, or field operations experience preferred
• Strong project and program management expertise
• Business-first mindset and ability to translate operational needs into practical project plans and system requirements
• Ability to partner effectively with IT while keeping system-related initiatives grounded in business objectives, field workflows, and operational outcomes
• Excellent stakeholder management, influencing, facilitation, and relationship-building skills
• Strong communication skills, including preparation of status updates, decision materials, dashboards, and risk summaries for senior leaders
• Ability to lead through ambiguity, manage competing priorities, identify dependencies, and escape decisions appropriately
• Strong business acumen connecting project execution to revenue growth, operational performance, clinic productivity, customer experience, and field adoption
• Experience with PMO or project management tools such as Smartsheet, Jira, Planview, OnePlan, Microsoft Project, Power BI, or similar platforms preferred
• PMP, Prosci, Lean Six Sigma, or related project, program, or change management certification preferred
• Continuous improvement mindset focused on accountability, practical execution, measurable outcomes, and scalable ways of working

Core Competencies

Demonstrates strong project and program management expertise with a focus on operational execution and business transformation. Capable of leading cross-functional teams, managing complex initiatives, and ensuring alignment between business objectives and technology solutions.

Highest-signal resume keywords

• Project Management Expertise
• Cross-Functional Leadership
• Stakeholder Management
• PMO Governance Improvement
• Change Management Planning

Hard Skills

• Project Management
• Program Management
• Business Transformation
• Risk Management
• Resource Planning
• Portfolio Governance
• Operational Execution
• Change Readiness
• User Acceptance Testing
• Continuous Improvement

Soft Skills

• Stakeholder Management
• Influencing Skills
• Relationship Building
• Communication Skills
• Facilitation Skills

Certifications & Qualifications

• PMP
• Prosci
• Lean Six Sigma

Industry Keywords

• Healthcare
• Hearing Care
• Retail Healthcare
• Managed Care
• Multi-Site Operations

Tools & Technologies

• Smartsheet
• Jira
• Planview
• OnePlan
• Microsoft Project
• Power BI