Senior Operations Communications Manager

Key Responsibilities

• Develop and drive proactive internal communications strategies and tactics that support operational priorities, leadership visibility and team member engagement, including ownership of the Operations’ editorial calendar, channel strategy, leadership cadence, intranet/digital workplace content, live forums, video and manager toolkits.
• Serve as a trusted communications advisor to the COO and Operations Leadership Team, providing counsel, executive messaging, and content development across speeches, talking points, newsletters, videos, presentations, leadership forums and other communications.
• In partnership with the Director of Corporate & Digital Communications, lead Operations’ editorial planning and communications frameworks that keep frontline and operational teams informed, aligned and engaged.
• Translate complex operational, technical and business topics into clear, engaging communications, by collaborating across functions to ensure consistent messaging and business alignment.
• Prepare and execute internal communications for operational issues, sensitive matters and issues management, partnering with Corporate Affairs, Legal, People/HR, Safety and Security, and Operations leaders to ensure timely, accurate and values-aligned messaging.
• Create field leader and manager communication toolkits, talking points, cascades and Q&A materials that help base and operational leaders communicate consistently with their teams.
• Produce communications for dispersed, frontline and deskless teams, using digital-first, manager-led and operational channels to ensure critical messages reach team members.
• Develop and execute change communications plans for operational priorities, process changes, transformation initiatives, organizational updates and other moments that require clear team member understanding and adoption.
• In partnership with the Corporate Affairs Leadership Team, work on measurement and insights to evaluate communication effectiveness, reach, engagement and team member understanding, and use findings to improve future communications.
• Leverage AI tools, video editing and creative technologies to enhance communications, storytelling and content creation.
• Contribute to continuous improvement of communications processes, tools and channels.

Requirements

• 10 years minimum of experience in internal communications, employee communications, executive communications or related communications roles.
• Strong writing and speechwriting skills with the ability to adapt tone and messaging for different audiences and leaders, with AP Style proficiency and strong editorial standards.
• Experience counseling and supporting senior executives and leadership teams.
• Experience operating as an embedded communications business partner to senior leaders or a major business function.
• Ability to manage multiple priorities and operate effectively in a fast-paced environment.
• Strong AI fluency and curiosity, including experience with generative AI tools to improve productivity, accelerate research and drafting, synthesize information and support communications planning while applying sound judgment and editorial oversight.
• Experience supporting large operational organizations or enterprise-wide employee audiences.
• Experience using video editing, digital content and creative technologies to support communications and storytelling.
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