Senior Organizational Change Manager

• Provide change management, business readiness, communications, stakeholder engagement, training, adoption, and AI enablement services for the Consumer Licensing Enquiry Outreach (CLEO) initiative
• Develop, maintain, and execute integrated Business Readiness and Organizational Change Management strategies aligned with project scope, milestones, releases, and deployments
• Identify readiness requirements, dependencies, assumptions, constraints, organizational impacts, and risks associated with new technologies and AI-enabled processes
• Identify affected stakeholder groups and conduct change impact, stakeholder readiness, and organizational preparedness assessments
• Develop and implement communications and engagement strategies, materials, briefings, presentations, updates, executive reporting content, FAQs, and knowledge resources
• Develop and maintain CLEO training approaches and oversee user guides, instructor-led materials, quick reference guides, job aids, process documentation, FAQs, learning resources, and knowledge articles
• Coordinate training planning, scheduling, logistics, delivery, workshops, demonstrations, knowledge transfer, and awareness sessions
• Develop strategies for user adoption and sustained operational use of CLEO and associated digital capabilities
• Support leaders, managers, and subject matter experts in preparing users for new processes, technologies, and approved AI-enabled ways of working
• Coordinate deployment readiness, go-live, stabilization, transition to operations, hyper-care, and continuous improvement activities
• Monitor readiness indicators and provide recommendations on risks, adoption challenges, mitigation requirements, and improvement opportunities
• Provide status reporting and participate in governance forums, steering committee briefings, readiness reviews, stakeholder meetings, and executive reporting sessions
• Maintain change management documentation, training artifacts, communications materials, and project records
• Leverage approved AI-assisted tools where appropriate while ensuring human review, accountability, privacy, security, accessibility, accuracy, and compliance

Requirements

• Senior-level Organizational Change Management experience is implied by the role title, but no explicit years-of-experience requirement is stated
• Experience developing and executing organizational change management and business readiness strategies
• Experience conducting stakeholder impact and readiness assessments
• Experience developing communications, engagement strategies, presentations, executive reporting content, FAQs, and knowledge resources
• Experience developing and coordinating training, knowledge transfer, workshops, demonstrations, and learning materials
• Experience supporting user adoption, deployment readiness, go-live, transition to operations, hyper-care, stabilization, and continuous improvement
• Experience with change-related risks, issues, resistance factors, mitigation strategies, and project RAID processes
• Ability to work within Government of Alberta project management, organizational change management, responsible AI, privacy, security, accessibility, and governance frameworks
• Ability to identify and appropriately use approved Artificial Intelligence and Generative AI tools
• Ability to review AI-assisted outputs for accuracy, quality, privacy, security, accessibility, completeness, relevance, and alignment with business objectives and government standards
• Ability to prepare status reports, dashboards, readiness metrics, governance materials, and project documentation
• Ability to collaborate with business, technical, operational, vendor, leadership, and subject matter expert stakeholders

Core Competencies

Demonstrates expertise in Organizational Change Management and Business Readiness strategies, with a focus on stakeholder engagement, training development, and user adoption of AI-enabled processes. Proficient in developing communication materials and conducting assessments to ensure successful project deployment and continuous improvement.

Highest-signal resume keywords

• Organizational Change Management
• Business Readiness Strategies
• Stakeholder Engagement
• Training Development
• AI Enablement

Hard Skills

• Change Management
• Business Readiness
• Stakeholder Impact Assessments
• Training Coordination
• Risk Mitigation Strategies
• Governance Reporting
• AI Tools Utilization
• Project Documentation
• User Adoption Strategies
• Continuous Improvement

Soft Skills

• Collaboration
• Communication
• Leadership
• Problem-Solving
• Adaptability

Industry Keywords

• Government of Alberta
• Responsible AI
• Privacy
• Security
• Accessibility

Tools & Technologies

• AI-Assisted Tools
• Governance Frameworks
• Project Management Tools
• Training Platforms
• Communication Tools