Senior Product Manager, AI

• Own the AI platform product roadmap, including research, discovery, prioritization, delivery, evaluation, and iteration
• Define and document requirements for shared AI platform capabilities, including agent orchestration, evaluations, guardrails, knowledge and context management, integrations, observability, failure handling, and administrative controls
• Partner with Engineering and Design to build enterprise-level AI and machine learning solutions
• Collaborate with AI Features and Product teams on AI-driven capabilities for admins, renters, and leasing agents
• Collaborate across the business and with external AI partners to identify needs, clarify requirements, surface risks, and align priorities
• Use data, customer feedback, support trends, evaluations, and post-launch performance to improve platform quality and reliability
• Simplify and standardize AI systems and agent behaviors, strengthen guardrails, reduce failure modes, and improve issue resolution
• Coordinate launches, release communications, training, and internal enablement to drive adoption
• Create a culture of continuous improvement and learning
• Foster collaboration within the team and across the company
• Perform other duties as assigned and modified at manager’s discretion

Requirements

• 5+ years experience as a Product Manager, ideally with ownership of AI agents or AI-powered products
• Direct experience building or managing AI agents across voice, chat, SMS, and email
• B2B SaaS experience using and understanding frontier LLMs such as OpenAI, Anthropic, and Google
• Ability to design, test, and refine prompts
• Strong understanding of LLMs, NLP, conversational AI, and agentic AI systems
• Understanding of RAG, CAG, agentic retrieval, embeddings, and vector databases
• Ability to translate complex AI systems into product requirements and phased delivery plans
• Experience with AI development and observability frameworks such as LangChain or LangSmith is strongly preferred
• Bachelor’s degree in Computer Science, Artificial Intelligence, Machine Learning, or related technical field is strongly preferred
• Excellent cross-functional communication skills
• Ability to operate in ambiguity and structure complex problem spaces
• Detail orientation around accuracy, error states, permissions, and operational impact
• Experience leveraging AI within product management/SDLC lifecycle
• Experience managing vendor relationships for third-party integrations
• Property management, multifamily, proptech, leasing, CRM, or resident experience software experience is optional
• Travel: <5>

Core Competencies

Demonstrates expertise in managing AI platform roadmaps, defining product requirements, and collaborating with cross-functional teams to deliver AI-driven solutions. Proficient in leveraging data and customer feedback to enhance platform quality and drive adoption.

Highest-signal resume keywords

• Product Management
• AI Agent Development
• B2B SaaS Experience
• LLM and NLP Understanding
• AI Development Frameworks

Hard Skills

• AI Platform Roadmap Management
• Requirements Definition
• Prompt Design and Testing
• Agent Orchestration
• Knowledge Management
• Integrations
• Observability
• Failure Handling
• Data Analysis
• Continuous Improvement

Soft Skills

• Cross-Functional Communication
• Problem-Solving
• Detail Orientation
• Collaboration
• Adaptability

Certifications & Qualifications

• Bachelor’s Degree in Computer Science
• Bachelor’s Degree in Artificial Intelligence
• Bachelor’s Degree in Machine Learning

Industry Keywords

• B2B SaaS
• Proptech
• Property Management
• Multifamily
• CRM

Tools & Technologies

• LangChain
• LangSmith
• OpenAI
• Anthropic
• Google LLMs