Senior Regional Relationship Manager

Responsibilities

• Develops and maintains long-term relationships with high-value clients.
• Champions organizational mission and leadership direction, through influence and enterprise mindset.
• Executes annual targets related to customer satisfaction, strategic services, and revenue objectives.
• Attend and represent the organization at industry conferences.
• Writes, edits, and utilizes approved content for presentations, outreach, and communication packages across multiple.
• Delivers consultative support to customers on payment operational topics, including data analytics, transaction messaging, and payment efficiencies evaluations, and other operational outcomes.
• Leads product training education for customers, peers, and cross-functional teams, tailoring content to onboarding and readiness processes and drive overall strategic alignment.
• Collaborates across the organization to ensure consistency and accuracy of information in the marketplace for institutions served.
• Consults on client engagements including crisis response (e.g., cyber events, technical issues, operational outages), escalates issues as necessary, and ensures resolution.
• Strengthens customer relationships while consulting on requests related to implementing new services, onboarding, and production.
• Develops and implements custom solutions informed by deep knowledge of customer insights, industry trends, and internal business priorities.
• Presents internally and externally (national audiences) on national and regional payments, highlighting relevant research from the Federal Reserve or other entities.
• Project manages implementation of operational and technical initiatives such as, mergers and acquisitions, onboarding and service implementation processes.
• Consults with product and marketing teams on customer and industry insights to shape messaging and strategic communication for new offerings.

Requirements

• Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience.
• Minimum 3 years of work experience.
• Strong technical knowledge of the Federal Reserve System and products, payment systems, regulatory environment, and enterprise financial services.
• Strong consultative and relationship building skills with proven track record managing high-profile client relationships.
• Demonstrated ability to translate complex processes and direction into actionable plans from beginning to end.
• Demonstrated ability to influence and drive strategic initiatives across complex organizational structures.
• Proven ability to positively coach, mentor, and develop others to achieve their professional best.
• Advanced collaboration and project management skills in cross-functional workgroups.
• Advanced verbal and written communication skills, including presentations.
• Demonstrated integrity, honesty and respect.
• Demonstrated interest in public service and commitment to the mission of the Federal Reserve System.

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