- Support and enhance the ServiceNow environment
- Analyze and resolve problems, incidents, and RITMs
- Develop and configure solutions on the platform
- Work with Script Includes, Business Rules, Client Scripts, and UI Policies
- Develop and configure workflows using Flow Designer
- Work with REST and SOAP integrations
- Troubleshoot and investigate failures in processes and integrations
- Analyze and manage ServiceNow integrations with enterprise systems such as SAP, DocuSign, and CLM
- Perform fixes, adjustments, and enhancements to existing integrations and workflows
- Support the continuous improvement of platform processes and solutions
Requirements
- Experience with the ITSM and CSM modules
- Experience developing and configuring the ServiceNow platform
- Knowledge of JavaScript applied to ServiceNow
- Experience with Script Includes, Business Rules, Client Scripts, UI Policies, and Flow Designer
- Experience with REST/SOAP integrations
- Hands-on experience troubleshooting processes and integrations
- Experience integrating ServiceNow with enterprise systems
- Analytical and proactive profile with strong problem-solving skills
- Preferred: experience with integrations involving SAP, DocuSign, and CLM
- Preferred: experience with ServiceNow platform enhancement and improvement projects
- Preferred: knowledge of ServiceNow development and architecture best practices
Core Competencies
Demonstrates expertise in developing and configuring solutions on the ServiceNow platform, including ITSM and CSM modules, while effectively managing integrations with enterprise systems such as SAP and DocuSign. Strong analytical and problem-solving skills are essential for troubleshooting and enhancing platform processes.
Highest-signal resume keywords
- ServiceNow Development
- REST/SOAP Integrations
- JavaScript for ServiceNow
- ITSM and CSM Modules
- Flow Designer Workflows
Hard Skills
- ServiceNow Configuration
- Script Includes
- Business Rules
- Client Scripts
- UI Policies
- Flow Designer
- Troubleshooting Processes
- Integration Management
- JavaScript
- Analytical Problem-Solving
Soft Skills
- Proactive Approach
- Strong Problem-Solving Skills
Industry Keywords
- ITSM
- CSM
- Integrations
- Platform Enhancement
- Development Best Practices
Tools & Technologies
- ServiceNow
- SAP
- DocuSign
- CLM
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Senior ServiceNow Specialist, ITSM / CSM Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
