- Plan, coordinate, control, and direct activities of operational resources
- Coordinate execution of service agreements and repair work
- Procure appropriate labor and materials within financial standards
- Interact with customers
- Communicate with independent service providers
- Coordinate job priorities with the Key Accounts Small Commercial team
- Coordinate service resources, dispatch, and assign providers to projects
- Schedule personnel, materials, subcontractors, and equipment based on project needs, skill sets, and availability
- Interact and communicate with internal and external teams
- Coordinate operations interaction with Parts Department and Acquisition as necessary
- Investigate customer concerns, route them to assigned staff, and respond to special requests
- Generate work orders, review project paperwork, forward paperwork to Project Administrators, and generate reports
- Process service warranties
- Complete tasks required throughout the service operations lifecycle
Requirements
- Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED
- Candidates without a 4-year degree are encouraged to apply; practical experience, relevant skills, and alignment with leadership principles prioritized
- Excellent customer service skills and comfort/effectiveness on the phone
- Organized, with ability to multitask and prioritize daily interruptions
- Strong attention to detail
- Knowledge of Word, Excel, Outlook, and Windows
- Flexibility to work overtime/weekends, as required
- Familiarity with Energy Management Systems, HVAC Systems and/or Temperature Controls preferred
Core Competencies
Demonstrates strong operational coordination and customer service skills, effectively managing resources and communication across teams. Proficient in scheduling, multitasking, and utilizing relevant software tools to support service operations.
Highest-signal resume keywords
- Operational Resource Coordination
- Customer Service Skills
- Scheduling and Prioritization
- Knowledge of HVAC Systems
- Proficiency in Word, Excel, Outlook
Hard Skills
- Operational Coordination
- Service Agreement Execution
- Work Order Generation
- Project Paperwork Review
- Service Warranty Processing
Soft Skills
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Multitasking Ability
- Flexibility
Certifications & Qualifications
- Certificate/Degree from College or Technical School
Industry Keywords
- HVAC Systems
- Temperature Controls
- Service Operations Lifecycle
- Customer Concerns Investigation
- Independent Service Providers
Tools & Technologies
- Word
- Excel
- Outlook
- Windows
- Energy Management Systems
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Service Resource Coordinator Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
