- Quote and enter service work
- Order parts and necessary supplies
- Ensure service work is scheduled and executed
- Complete assigned projects on time and achieve financial performance and customer satisfaction objectives
- Plan and analyze projects, establish schedules and parameters, and set procedures for complex service applications
- Create estimates and generate proposals
- Enter projects, order and track parts, schedule labor with internal teams and customers, review project completion, and coordinate billing
- Enter service estimates, issue purchase orders, and generate work orders
- Manage service projects from estimate through completion
- Receive and qualify subcontractor proposals
- Assist Sales with project development
- Communicate with customers, building owners, mechanical contractors, other trades, subcontractors, and field support staff
- Investigate customer concerns, implement corrective action, and maintain customer satisfaction
- Ensure assigned staff and subcontractors work safely according to Trane and OSHA policies
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- Minimum two (2) years’ experience in project management, HVAC or related preferred
- Candidates without a 4-year degree are encouraged to apply; practical experience, relevant skills, and alignment with leadership principles prioritized
- Experience and knowledge in contracting processes and estimating associated with HVAC system installation and managing subcontractors preferred
- Computer skills are essential
- Highly organized and strongly customer service oriented
- Less than 5% travel to customer job sites required
Core Competencies
Demonstrates expertise in project management and HVAC systems, with a strong focus on customer satisfaction and financial performance. Proficient in estimating, scheduling, and coordinating service projects while ensuring compliance with safety standards.
Highest-signal resume keywords
- Project Management
- HVAC System Installation
- Estimating and Proposals
- Customer Service Orientation
- Contracting Processes
Hard Skills
- Project Management
- Estimating
- Scheduling
- Parts Ordering
- Service Work Coordination
- Financial Performance Analysis
- Subcontractor Management
- Proposal Generation
- Work Order Creation
- Customer Communication
Soft Skills
- Highly Organized
- Customer Service Oriented
Industry Keywords
- HVAC
- Service Projects
- OSHA Compliance
- Subcontractor Proposals
- Field Support Coordination
Tools & Technologies
- Computer Skills
#J-18808-Ljbffr
Service Specialist Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
