Responsibilities
Serving as the go‑to expert for complex cases within your area of specialisation
Leading discovery conversations and advising customers on optimal configurations and solutions
Resolving complex configuration issues and data pipeline discrepancies independently
Troubleshooting and identifying bugs, and escalating issues with clear context and evidence
Differentiating between configuration issues, data discrepancies, and technical bugs
Identifying recurring customer challenges and sharing insights to improve team efficiency
Creating enablement content and guidance for common issues and workflows
Collaborating cross‑functionally with Product and Customer Success teams on service and enablement initiatives
Requirements
Professional experience in B2B SaaS Customer Support
Strong analytical and troubleshooting skills, with the ability to resolve complex configuration and data issues independently
Experience identifying, reproducing, and clearly communicating bugs to technical or Product teams
Familiarity with data pipelines, ETL workflows, and configuration‑based troubleshooting
Excellent written and verbal communication skills in English; German is a plus
A collaborative, coaching‑oriented mindset with a passion for knowledge sharing
A proactive approach to problem‑solving and continuous improvement
#J-18808-Ljbffr
Serving as the go‑to expert for complex cases within your area of specialisation
Leading discovery conversations and advising customers on optimal configurations and solutions
Resolving complex configuration issues and data pipeline discrepancies independently
Troubleshooting and identifying bugs, and escalating issues with clear context and evidence
Differentiating between configuration issues, data discrepancies, and technical bugs
Identifying recurring customer challenges and sharing insights to improve team efficiency
Creating enablement content and guidance for common issues and workflows
Collaborating cross‑functionally with Product and Customer Success teams on service and enablement initiatives
Requirements
Professional experience in B2B SaaS Customer Support
Strong analytical and troubleshooting skills, with the ability to resolve complex configuration and data issues independently
Experience identifying, reproducing, and clearly communicating bugs to technical or Product teams
Familiarity with data pipelines, ETL workflows, and configuration‑based troubleshooting
Excellent written and verbal communication skills in English; German is a plus
A collaborative, coaching‑oriented mindset with a passion for knowledge sharing
A proactive approach to problem‑solving and continuous improvement
#J-18808-Ljbffr
Service Support Specialist Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
