ServiceNow CMDB Engineer

• Configure, run, and tune ServiceNow Discovery, including MID Servers, discovery schedules, credentials, probes, sensors, and patterns
• Build and maintain application service maps reflecting relationships between configuration items
• Troubleshoot discovery gaps and failures and expand coverage across on-premises and cloud infrastructure
• Maintain CI class structure, relationships, and attributes
• Configure identification and reconciliation rules, normalization, and de-duplication
• Build and monitor CMDB health dashboards for completeness, correctness, and compliance
• Drive remediation of CMDB data-quality issues
• Integrate hardware and software asset management with the CMDB
• Support asset lifecycle tracking from procurement through disposal and software license reconciliation
• Design and maintain CMDB integrations using IntegrationHub, Service Graph Connectors, and REST/SOAP web services
• Script transforms, business rules, and scheduled jobs supporting reliable data feeds
• Partner with architects, developers, and federal stakeholders
• Document class models, discovery configurations, integration designs, and data governance decisions
• Provide occasional onsite support in Washington, DC for planning sessions, restricted-network work, and stakeholder engagement

Requirements

• 3+ years of hands-on ServiceNow experience, including 2+ years working directly on CMDB, Discovery, or configuration management
• Practical experience configuring and troubleshooting ServiceNow Discovery, including MID Servers, credentials, schedules, and patterns
• Working knowledge of CMDB structure, including CI classes, relationships, identification and reconciliation rules, and data normalization
• Experience building or maintaining integrations that feed the CMDB using IntegrationHub, Service Graph Connectors, or REST/SOAP
• Scripting ability in ServiceNow, including JavaScript, Glide APIs, business rules, script includes, and transform maps
• Solid understanding of enterprise infrastructure, including servers, networking, virtualization, and cloud resources
• Clear written and verbal communication
• U.S. citizenship
• Active Top Secret clearance, or active Secret clearance with willingness to be sponsored for Top Secret
• Availability for occasional onsite work in Washington, DC
• Availability during East Coast business hours
• ServiceNow certifications such as CSA, CIS-Discovery, CIS-Service Mapping, CIS-Hardware or Software Asset Management, or CAD are bonus qualifications
• Experience aligning a CMDB to CSDM, hardware or software asset management, ITOM Health, cloud discovery, federal or defense programs, and ITIL/ITSM are bonus qualifications

Core Competencies

Demonstrates extensive hands-on experience with ServiceNow, particularly in configuring and troubleshooting Discovery and CMDB management. Proficient in scripting, integration design, and maintaining data quality within enterprise infrastructure.

Highest-signal resume keywords

• ServiceNow Discovery Configuration
• CMDB Management
• IntegrationHub and REST/SOAP
• JavaScript Scripting
• Active Top Secret Clearance

Hard Skills

• ServiceNow
• CMDB Structure
• Discovery Probes
• Data Normalization
• Integration Design
• JavaScript
• Glide APIs
• Business Rules
• Transform Maps
• Data Governance

Soft Skills

• Clear Communication
• Stakeholder Engagement

Certifications & Qualifications

• CSA
• CIS-Discovery
• CIS-Service Mapping
• CIS-Hardware Asset Management
• CIS-Software Asset Management
• CAD

Industry Keywords

• ITIL
• ITSM
• CSDM
• Federal Programs
• Defense Programs

Tools & Technologies

• MID Servers
• Service Graph Connectors
• CMDB Health Dashboards
• Asset Management Tools